Service Manager

Service Manager

We're seeking an experienced Service Manager to provide support to our residential technicians. Your daily routine will include leading a Service Department to meet or exceed customer expectations by delivering consistent quality service.

MillTown has provided industry-leading services to grow our business for over 45 years and we're on a mission to be a great place to work. We're the go-to experts for plumbing, heating, cooling, and electrical services.

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Essential Duties and Responsibilities*

• Deliver excellent customer service.
• Supervise and lead our service team.
• Manage and evaluate Field Technicians to ensure peak performance.
• Conduct ride-alongs with technicians to ensure high-quality service.
• Ensure repairs and installations meet high standards and obtain necessary permits.
• Collaborate with the Dispatch Team to manage schedules to maximize efficiency and profits.
• Assist Technicians with on-site issues, providing guidance.
• Facilitate weekly one-on-one meetings with Technicians for continuous improvement.
• Resolve customer issues to ensure complete satisfaction.
• Maintain compliance with all local, state, federal, and company regulations.
• Manage the departmental budget effectively.
• Handle clerical duties, including paperwork, evaluations, expense reports, and timesheets.

Desired Skills and Experience

• Motivate teams to achieve company goals
• Keep projects on track with exceptional follow-through
• Communicate effectively in both verbal and written interactions
• Comfortable with public speaking and presentations
• Build trust within the team

Qualifications*

• 5+ Years Experience
• Customer service skills
• Clean driving record

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The Individual must be able to pass a background check and drug test as well as possess a good driving record.

MillTown is an equal opportunity employer and does not make hiring decisions based on age, race, gender, religion, disability, or any other characteristic protected by applicable law.