Director of Case Management - Henry Ford Hospital

GENERAL SUMMARY:

Reporting to the Vice President of Acute Case Management, the Director of Case Management is responsible for the development, implementation, and/or monitoring of the case management department for Henry Ford Hospital. Serves as a primary source to coordinate and communicate with administration and the treatment team the financial management, interdisciplinary patient care service delivery and discharge planning processes. Works closely with senior physician and operational leadership to assure that the case management program complies with standard treatment protocols and lengths of stay.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Leads site strategic/action planning, ensuring alignment of all Case management strategic initiatives to system/hospital goals and objectives.

• Leads initiatives, meetings, communication among the Site Case Managers and presents at leadership forums as needed.

• Designs and implements systematic, standardized processes spanning region that enhance operational effectiveness and the patient experience in the hospital setting in alignment with broader system strategy and goals.

• Develops a process and leads a team that integrates information related to performance improvement priorities, measures region performance and advises leadership of opportunities. Identifies targeted opportunities for improvement then develops and implements action plans.

• Performance coaching and counseling to assigned team members, interviews job applicants for departmental vacancies, conducts performance reviews, recommends pay increases, and recommends discipline and termination of assigned personnel as warranted.

• Analyze physician utilization patterns, comparing to national and individual hospital standards.

• Maintain a working relationship with local, state, and federal agencies, recognizing the hospital’s position in the community and its need for cooperation and assistance from such services.

• Responsible for the ongoing development, formalization, and administration of the inpatient case management program.

• Collaborates with senior leadership regarding patient flow, census management, patient care outcomes, and financial performance indicators.

• This position is also responsible for relationship building, as defined through targeted goals of the business plan, with insurance companies, self-insured employers, case management firms, and/or other health care networks.

EDUCATION/EXPERIENCE REQUIRED:

• Master’s degree in nursing or a Master’s degree of Social Work, required.

• Minimum three (3) years of clinical experience, required.

• Minimum three (3) years leading teams, required.

• Excellent verbal communication and written documentation skills

• Excellent customer service and interpersonal skills including the ability to interact with internal and external customers and all levels of the organization.

• Strong problem-solving, analytical and decision-making skills.

• Strong computer skills

• Experience in discharge planning, home health care, rehabilitative medicine, community health or managed care preferred.

• Knowledge of preventive service guidelines, clinical practice guidelines, behavior change theory, Medicare and Medicaid regulations and case management principles.

• Knowledge of medical ethics and legal implications related to case management.

• Understanding of social determinants of health and their impact on a patient’s wellbeing.

• Well versed in facilitating community resources to meet the needs of diverse populations.

• Strong organizational, planning and implementation skills with the ability to handle multiple complex patient needs simultaneously.

• Strong sense of compassion with the ability to successfully advocate for patients and their families.

CERTIFICATIONS/LICENSURES REQUIRED:

• Registered Nurse (RN) or a Licensed Social Worker (LMSW) with a valid, unrestricted State of Michigan license.

• Certification in Case Management (CCM) by the Commission for Case Management Certification (CCMC) preferred.

Additional Information

• Organization: Corporate Services

• Department: System Case Management

• Shift: Day Job

• Union Code: Not Applicable

  Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.