Desktop Support Specialist

Job Description

The responsibilities of this classification include providing desktop support to multiple operating systems, performing limited LAN administration duties that include permissions to work on the network and servers, and/or serving as an ongoing lead to a group of same or subordinate level staff in a call center or similar setting. This classification provides initial or escalated/referred end user support, diagnosis and problem resolution.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Advanced knowledge of multiple operating systems, networks, hardware, software, peripherals and protocols

Advanced knowledge of desktop operating systems and applications

Advanced knowledge of call tracking and communication tools and reporting and monitoring tools

Knowledge of other information technology areas, such as Web design and applications and programming and scripting languages or databases

Knowledge of appropriate training methodologies and curriculum development geared to end user target groups

Advanced customer service skills

Analytical, problem-solving, conflict resolution and troubleshooting skills

Oral and written communication skills and technical documentation skills

Skill in leading, guiding and training end users

Skill in diagnosing and resolving hardware, software and peripherals problems

Skill in working with a variety of individuals from diverse backgrounds

Skill in handling multiple competing priorities