General Manager

Role SummaryYou are the leader of a multi-million dollar business! How often do people get that kind of opportunity? You made it here because you are good at many different things – coaching, teaching, leading, problem-solving, and serving among many others. Your restaurant is more than just a place to eat. It's a family working together to serve a great meal to our customer. They have a thousand restaurant choices and you must make sure yours leaves the best impression.Much is expected of you. Your team looks to you for leadership and coaching, your customers look to you for a standout experience, and your Area Coach looks to you for business acumen. This is your time to shine!Key Responsibilities (what RGMs do)Step Change ThinkerIs quick to see core issues in complex situationsEnergizes the team by encouraging discussion of "what's possible" and setting breakthrough targetsKnow How BuilderSeeks continuous feedback from different sources to improve their own performanceExecutes RGM success routines effectivelyCoaches and drives excellence around core operations procedures (e.g. shift accountability, product projections, Repairs & Maintenance (R&M) spending, Cost of Sales/Cost of Labor (COS/COL) controlsUses leadership styles (e.g., High Impact Coaching), EARS (Explore, Analyze, Respond, Make it Stick), Period Business Review and stewardship meetings regularly to identify and drive tactics to close performance gaps.People GrowerChampions and role models How We Win Together² and Achieving Breakthrough Results culture within their storeHolds team accountable by using the Performance Management processRecognize employees for exceptional performance using personal award and CHAMPS cards to reinforce breakthrough resultsDemonstrates belief in all people through strong execution of recruiting, selection, development, and retention tools (e.g., Hiring Zone, Learning Zone, 1:1's, bench planning)Partners with their management team to ensure effective execution of training throughout their restaurantDemonstrates positive energy at all timesAction DriverRole models and demonstrates a passion for winning in the marketplace (i.e. their restaurant) by executing on the following standards: Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service (CHAMPS); Cleanliness, Friendliness, Food (CFF) evaluations & projectionsGoes for breakthrough results by analyzing the financial performance of their restaurant to understand trends and how their restaurant compares with competitors (strive to be best on block).Ensures restaurant plans and marketing initiatives are in place and being implemented.Conducts PBR regularly with their management team to identify and drive tactics to close performance gapsIntentionality to LeadDevelops their intentionality around goals and conveys that to their team in a positive wayFocuses the team on solving problems rather than reacting to themTakes advantage of every opportunity, both formal and informal, to enhance their leadership skillsIs committed to helping others grow and develop in their roleOther Requirements:Arrive at work on timeFlexible schedulingFollows procedures regarding operation of restaurant equipment (including fryers, ovens, etc.)Regular access to personal vehicle. Your role requires you to have a valid driver's license and clean driving record.Able to lift up to 25 lbs and carry up to 30 feetAble to push/pull up to 90 lbs up to 30 feetAble to stand and walk for a majority of work shiftFollows cash handling safety and security proceduresAdheres to City/State/United States safety requirementsKnowledge of and compliance with Human Resources policies and processes