Inside Sales Account Manager

Inside Account ManagerThe Inside Account Manager is responsible for generating revenue and gross margin for the company by developing and maintaining a strong customer base. This position utilizes relationship-based selling techniques to meet the steel needs of each customer, while maximizing the profitability of the company. Other sales aspects include pricing and negotiation. The Inside Account Manager's responsibilities extend beyond sales and also include heavy amounts of order entry, order tracking, and problem resolution. The most successful Inside Account Managers take full ownership of their customers and orders and go the extra mile to ensure their customers are not just satisfied, but also informed throughout the entire sales process.Primary Responsibilities:Build customer relationships with new and existing accounts to maximize territory growthUnderstand each customer's needs, and accurately fulfill expectations for quality, delivery, paperwork, communication, etc.Exhibit mentality of problem-solving that helps uncover solutions to customer needsPrice inquiries in a manner which maximizes revenues, with consideration to minimizing operational costsUnderstand return on invested capital (ROIC), and exhibit decision making abilities which align with the goals of the companyDevelop an in-depth understanding of the steel products and services offered by State SteelEngage Outside Account Managers and sales management on significant inquiries to help maximize the probability of successMonitor the overall goals and results of the territory, and the entire company on a regular basisProvide feedback related to the market conditions of the territoryCooperate with teammates both within, and outside the Sales Dept.Assist other account managers with their daily activities when neededPhysical & Work Requirements:Ensure professional appearance appropriate for meetings with executive level employees or clientsRequires ability to perform primary job responsibilities while spending long periods of time at a computerLimited travel (3 to 4 times per year max)May require travel to the office in extreme weather conditionsRequired Background, Competencies & Expertise:Tremendous drive for resultsHighly proactive and takes great initiative; proven self-starter; goes the extra mileStrong customer orientation with proven relationship building skillsTremendous responsibility and ownership of customer challengesDiligently and consistently demonstrates an ownership mentalityProficient in utilizing required software applications (SalesForce, SAP (coming), Microsoft Office, etc.)Strong written and oral communication skillsStrong cooperation and collaboration skillsUnderstanding of basic economics related to supply and demandComposureInstills trust and confidenceComfortable with negotiationHighly detail-oriented and very thoroughStrong numerical abilitiesExcellent organization skillsHigh learning agilityPreferred Background, Competencies & Expertise:Proven experience in a role responsible for managing the needs of customersKnowledge of general principals of business related to revenue generation, cost impacts and bottom-line resultsBackground in the steel industry or a related fieldBachelor's degree in Business Administration or related discipline or equivalent work experienceEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.