Technical Program Manager

Role Description

We are looking for a self-driven, detail-oriented Associate Technical Program Manager (ATPM) with focus on AI enablement to join us, and be a part of our growth story. You will be responsible for driving cross-functional initiatives, managing multiple program execution, and ensuring seamless coordination between clients, sales, product, engineering, QA, and external vendors on a need basis.

The ideal candidate will have strong technical acumen, exceptional account and project management skills, and experience handling large-scale, complex projects. You should be comfortable operating in a fast-paced, dynamic environment with minimal direction while ensuring high-quality results.

Key Responsibilities

• End-to-End Client Accounts and Project Ownership: Lead cross-functional projects, including program definition, roadmap planning, resource allocation, and execution.
• AI & Technology Enablement: Work on projects leveraging AI/ML technologies and integrating them into yours and the organisation's regular work stream.
• Delivery Management: Understand, clarify and articulate the requirements to the leads and developers, assist in scoping, schedule preparation, ensuring quality, and deployment excellence across the service and product offerings.
• Stakeholder Collaboration: Work closely with the clients, sales, tech leaders, developers, QA engineers, product managers, business teams, and external vendors to align priorities and drive execution.
• Process Optimization & Automation: Identify bottlenecks, streamline workflows, and enhance testing and release processes to improve delivery speed and efficiency.
• Strategic Planning & Execution: Define and implement quality, release metrics, and process improvements to reduce time-to-market while ensuring operational excellence.
• Problem-Solving & Decision-Making: Act as a technical problem solver, resolving project deadlocks and constraints through consensus and sound judgment.
• Release Management: Drive planning of major/minor and maintenance release windows, ensuring alignment across multiple teams.
• Data-Driven Execution: Collect and analyze data to track project performance and make informed business decisions.
• Communication & Documentation: Maintain structured documentation and provide regular program updates to leadership teams.

Qualifications

• Technical Background: Bachelor's/Master's degree in Computer Science, Engineering, or a related field.
• Project & Program Management: 5+ years of experience managing technical projects, driving cross-functional collaboration, and implementing release strategies.
• Account Management: Build good rapport with the existing clients and the prospects leading to new opportunities discovery, conversion, upselling, and cross-selling. Review the delivery progress, successful onboarding, periodic invoicing and collections check.
• AI/ML Exposure: Experience or familiarity with AI-driven solutions and automation tools.
• Deep Hands-on Technical Expertise: Ability to understand and work with SMEs on frontend, backend, cloud, and infrastructure technologies.
• Agile & Release Management: Experience managing Agile methodologies, participate and/or conduct the daily standups, promptly update the incident management tools, prepare work breakdown structure for complex and timebound tasks/projects, perform root cause analyses, initiate preventive and corrective actions.
• Strong Communication & Collaboration: Ability to convey the technical concepts to both technical and non-technical stakeholders. Good verbal and written communication with attention to detail.
• Problem-Solving & Attention to Detail: Ability to identify gaps, propose solutions, and optimize workflows.
• Self-Driven & Proactive Mindset: Ability to handle multiple competing priorities, operate independently, and swiftly. Timely remediation of the incidents, ensuring on time delivery including the client and the internal assigned tasks.
• Documentation: Ensure all the accounts and project related details are up-to-date and documented. Drafting the contracts and SoWs, RCAs, reports and metrics update.

Nice-to-Have Qualifications

• Technical Program Management Experience: 2+ years in an ATPM / TPM role handling large-scale programs.
• Automation & Scripting: Experience with Python, Selenium, or user-level automation.
• Cloud & AI Enablement: Familiarity with AWS, GCP, or Azure and AI/ML model deployment.

Benefits

• Be part of a collaborative and fast-paced environment.
• Opportunity to drive impact and shape key initiatives.
• We are a 100% remote company and we strive to build a unique and thriving workplace where work is designed around people (and not the other way round).
• Great Culture
• Great Colleagues
• Learning and Growth
• An environment where each employee is celebrated.
• A one-time home office setup allowance, monthly allowances for internet bills, child care allowance for new mothers/single parents.
• Half-yearly performance appraisals
• Flexible working hours
• Competitive salary