Customer Relations Representative - State Farm Agent Team Member

Responsive Recruiter

Benefits: 401(k), bonus based on performance, competitive salary, flexible schedule, health insurance, opportunity for advancement, paid time off, training & development.

About Our Agency: Our agency operates two locations and is built around the goal of creating some of the best workplaces in Michigan. We're always looking for friendly, organized individuals who want to be part of a supportive team and grow their careers in the insurance industry. Joining the right agency can truly be life-changing, and we're passionate about helping our team members grow personally and professionally. For our team, we offer a strong benefits package that includes a health plan, 401(k), paid holidays, paid time off, guaranteed base salary, and team and individual commissions on top of salary. Team members may also have opportunities for profit sharing, signing bonuses, and insurance licensing reimbursement. Our culture is built around support, growth, and opportunity. We're looking for someone who is organized, personable, and excited to be part of a team that values professionalism, collaboration, and helping people succeed.

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Steve Smith - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation: $52,000.00 - $66,000.00 per year.

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Sterling Heights, MI and help customers with their insurance and financial services needs, including auto insurance, home insurance, life insurance, and retirement planning.