Valet Dispatcher-Cashier - Casual

The Valet Dispatcher/Cashier processes transactions for departing guests in valet parking and Scooter/Wheelchair rentals. The Team Member may also file guest keys and parking tickets systematically to ensure efficient retrieval of guest vehicles. Team Members in this position may also be called upon to assist with parking vehicles or greeting patrons upon arrival as needed. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. Ensure files properly reflect the location of all vehicles parked.
2. Ensure parking tickets have been completely correctly by Valet.
3. Start-up drawer and balance the drawer at the end of shift.
4. Settle patron checks using the resort POS system, including collection of all tender methods and system entry.
5. Maintain accountability of cash, checks, and various paperwork for non-gaming transactions related to an assigned cashier drawer.
6. Be knowledgeable of all procedures regarding non-gaming comps, Gift cards, Ambassador Charges and Executive Charges.
7. Responsible to account for all player’s comp slips.
8. May assist with parking vehicles or to greet guests and hand out tickets, as needed.
9. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
10. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
11. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
12. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
13. Attend all necessary meetings.
14. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS:

Education/Experience:
1. Must be 18 years of age or older upon employment.
2. High school diploma or equivalent required.
3. Six (6) months of previous cashier or money handling experience is preferred.
4. Basic knowledge of start-up and close-down of cash registers is preferred.
5. Good math skills are required.
6. Must have excellent organizational skills.
7. Previous customer service experience preferred.
8. If required to drive for SGC business, must possess and maintain a valid driver’s license and be able to substantiate a safe driving record within the parameters acceptable to our liability insurance carrier.
9. Ability to drive different types and sizes of vehicles, including those with a manual transmission, is preferred.

Language Skills and Reasoning Ability:
1. Must possess excellent communication skills.
2. Ability to write routine correspondence and to speak effectively to the public, employees and customers.
3. Ability to define problems, collect data, establish facts and draw valid conclusions.
4. Must have the ability to deal effectively and interact well with the customers and employees.
5. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
1. Must be able to reach, stand, lift, talk, hear and perform repetitive motions.
2. Light work. Exerting up to twenty (20) pounds of force occasionally, and/or up to ten (10) pounds of force frequently, and/or a negligible amount of force constantly to move objects.
3. Required to have visual acuity to make general observations of facilities.
4. Subject to extreme heat, cold, rain, snow and other weather elements
5. Subject to hazards (proximity to moving vehicles).
6. Stationed in close quarters (small enclosed rooms).
7. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Salary Starting Rate:

Compensation is negotiable based on experience and education.

Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.