Bespoke Designer | Jewelry Sales Specialist | NYC

Job Description

Job Description

Job Description

Frank Darling is a female-founded fine jewelry brand making custom engagement rings feel exciting, personal, and refreshingly human. Known for our modern design and sustainability-minded approach, we’ve been featured in Vogue, WSJ, Bloomberg, Glossy , and more.

We’re looking for a Diamond Jewelry Sales Specialist (Internally called a Bespoke Designer) to join our team on-site. You’ll work closely with clients during one of the biggest moments of their lives—guiding diamond selection, translating inspiration into design, and creating a seamless, confidence-building experience from first hello to final sparkle.

• Respond quickly to inbound phone calls, chats, and emails.

• Guide clients through the process of choosing a stone and finalizing the ring purchase.

• Confidently provide feedback on the diamonds clients select from our website.

• Confidently provide real-time diamond recommendations while chatting over the phone or on the website.

• Create a welcoming and exciting in person experience for clients

• Advise clients on the four c's

• Advise clients on the differences between lab-grown diamonds, natural diamonds, and Moissanite

• Advise clients on all aspects of ring selection, from prong thickness to band thickness, setting style, and wedding band selection

• Empower clients to feel confident in their once-in-a-lifetime purchase

• Meet sales goals and close sales efficiently

• Show diamonds over video chat and in person, and articulate the differences between different options

• Work with the house gemologist to source, select, and present diamonds

• Maintain and nurture client relationships as the main point of contact for all sales

• Strong knowledge of fine jewelry styles and trends

• A keen eye for detail and a high level of empathy and professionalism

• Ability to work proactively and think creatively to solve problems as they arise

• Organized and comfortable multitasking and juggling many client requests at once

• Able to learn new computer programs efficiently and effectively

• Able to manage inbound messages, over 100+, per day

• 3+ years of sales experience in jewelry, bridal, or luxury sales

• Extremely detail-oriented

• Excellent communication skills

• GIA Degree a plus, but not required

• Jewelry fabrication or design experience is a plus, but not required

• Adobe Illustrator experience is a plus, but not required

• Full-time on-site role located in Tribeca NYC

• Office hours are 10AM to 6PM

• Available schedules: Thursday - Monday

• Salary: 60K annual + quota-based bonus structure

• Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success.

• Insurance. Medical and dental insurance kicks in on the first day of your 2nd month!

• 401k. Optional 401k program.

• Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal-oriented team members to recharge

• Performance-Based Bonuses. Monthly bonus for achieving sales targets

• Pre-Tax Commuter Benefits.

• Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.