Usability Researcher

Usability ResearcherANDERSEN is seeking an experienced Usability Researcher to lead end-to-end research studies, guiding projects from stakeholder intake and study design through execution, analysis, and delivery of actionable insights. This high-impact role partners closely with product teams to uncover customer needs and shape experiences that influence millions of users.Key ResponsibilitiesLead rapid research studies from stakeholder intake through final recommendationsConduct usability testing, early concept testing, interviews, surveys, and mixed-method researchCreate research plans, participant screeners, discussion guides, and testing materialsScreen, recruit, and coordinate research participantsAnalyze qualitative and quantitative data and translate findings into actionable insightsPresent research results to product, design, and engineering stakeholdersFollow privacy, security, accessibility, and PII-handling requirementsDeliver high-quality research within expected timelinesTop 3 Must-Have Skills1. Usability Testing, 4+ YearsStrong experience independently planning and executing usability studiesExperience conducting early concept and design-phase researchAbility to select appropriate qualitative, quantitative, or mixed research methods2. Participant Screening and Recruitment, 4+ YearsExperience developing participant screeners and recruiting appropriate research audiencesAbility to coordinate research participation while following privacy and security requirementsExperience managing participant communications and research logistics3. Research Writing and Insights Reporting, 5+ YearsStrong ability to synthesize research data into concise, actionable findingsExperience writing research reports and presenting recommendations to stakeholdersClear and professional written, verbal, and presentation skillsIdeal CandidateHas led a rapid research program or managed multiple fast-moving studiesBrings strong early-concept and design-phase usability testing experienceIs organized, collaborative, and comfortable working independentlyCan clearly present findings and recommendations to cross-functional stakeholdersHas experience conducting research that influences product direction and experience designCandidates must be available to work Pacific Time (PST) business hours. This role requires alignment with the team's designated schedule and does not offer time-zone flexibility.EducationMaster's degree in a related field with 1+ year of UX research experience, orBachelor's degree in a related field with 2+ years of UX research experience, orEquivalent professional experience