Manager, EFTI Operations, Equinox Fitness Training Institute

The Manager EFTI Operations leads all training operations for the Equinox Fitness Training Institute (EFTI). This role owns the operational backbone of functional learning across the organization from data registration scheduling and attendance to curriculums and continuing education and serves as the primary operational partner to Personal Training and its Coaches. The Manager also owns EFTI communications manages the Educator (facilitator) schedule supports learning operations for Spa Pilates and Group Fitness and coordinates the PT-Manager in Training program. The role works cross-functionally with content experts department heads and members of the people systems and marketing teams to ensure quality consistency and measurable impact. 

RESPONSIBILITIES 

• Learning Operations Strategy & Execution: Lead end-to-end EFTI learning operations establishing scalable processes and operational standards across program registration scheduling attendance curriculum deployment certification tracking and continuing education.
• Drive operational excellence through process optimization automation and standardized workflows that improve efficiency consistency and the learner experience. 
• Establish and maintain reporting standards user permissions and learning records to support operational accuracy and organizational compliance. 
• Strategic Partner: Serve as the primary operational partner to Personal Training leadership supporting the professional development of more than 2500 Coaches across Coach Coach and Coach X pathways. 
• Extend learning operations capabilities to Spa Pilates and Group Fitness supporting cross functional alignment and consistent educational standards. 
• Project Planning: Develop comprehensive project plans timelines milestones deliverables and accountability structures to drive successful implementation of training programs and strategic initiatives. 
• Educator Deployment: Lead the planning scheduling and coordination of EFTI Educators across markets optimizing instructional resources to meet organizational training demands. 
• Partner with Educators and regional leaders to ensure instructional readiness consistent delivery standards and effective program execution. 
• Communications: Develop execute and continue to refine/optimize EFTIs learning communications strategy establishing a consistent and engaging cadence across Coaches Educators managers and senior leadership. 
• Oversee communications supporting program launches learning pathways continuing education opportunities and organizational learning priorities. 
• Champion a culture of continuous improvement accountability and service excellence that enables EFTI to deliver measurable organizational impact. 

Qualifications :

• Bachelors Degree (Masters preferred) from an accredited college or university in Learning Training and Development Organizational Psychology or Human Resources. 
• 5-7 years professional experience preferably in an operational role in fitness/health/wellness education or hospitality including experience leading programs processes or teams. 
• Demonstrated systems management experience including proactive solutions and optimization. LMS administration preferred. 
• Proven ability to manage large-scale registration scheduling and attendance operations across multiple stakeholder groups and business lines. 
• Strong written communication skills with experience owning a recurring communications cadence. 
• Established project management and attention to detail. 
• Strong collaboration skills with leaders at all levels across an organization (centrally and across regional locations) 
• Ability to identify program and/or process issues and opportunities for improvement align with senior leadership on solutions and implement changes appropriately. 
• Ability to organize prioritize meet deadlines and work autonomously. 
• Independent thinker team player; autonomous executor who follows up and follows through. 
• Desire to be hands-on in an entrepreneurial fast-paced environment. 
• Passionate and knowledgeable of the fitness/health/wellness industry. 
• Proven skills in Microsoft Office (Outlook Word Excel PowerPoint) Google suite (Drive Forms Sites) and internet resourcefulness. 

Pay Transparency: $80K-$100K

Additional Information :

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salary benefits and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training Pilates Spa and Shop

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities please visit one of our clubs or our website at 

Remote Work :

No

Employment Type :

Full-time