General Manager

Manages and assumes responsibility for all functions of a Papa John's restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. This is accomplished by being a self-sufficient leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensures compliance with all federal, state, and local laws and ethical business practices. 

Essential Duties and Responsibilities:

Provide quality products to our customers by building a system of quality with team members, which ensures each delivered product meets Papa John's standards and accurately reflects the customer's order.

Professionally and promptly respond to all customers concerns or issues.

Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty.

Communicate, train and promote quality standards to team members by utilizing all available tools including the Operations Manual and Team Member Handbook.

Actively recruit customer focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, establish and communicate performance expectations and conduct timely and effective performance reviews.

Document performance issues and take appropriate disciplinary action, up to and including termination.

Effectively coach and develop team members to ensure entire team is quality and customer focused; and build an atmosphere of teamwork, energy and fun.

Manage sales goals against budget and prior year by providing prompt and friendly customer service; building check averages through team member training on products and sales execution.

Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.

Manage profit goals against budget and prior year; ensure food, labor and other controllable costs stay within budget, and correct deviations from the budget by accurately utilizing the FOCUS System.

Develop and implement appropriate plans to resolve unfavorable trends and enhance profits.

Execute administrative and cash management duties.

Plan and manage adequate inventory levels using the restaurant's computerized inventory system to meet sales demands and minimize loss.

Manage company's assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensure restaurant meets safety and security standards at all times; oversee preventative maintenance and repairs when necessary. 

Position Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions 

Essential Physical Requirements:

(Some lifting, bending, climbing, driving equipment)

Ability to process information and merchandise through computer system and POS register system.

Ability to communicate with associates and guests.

Ability to read, count and write to accurately complete all documentation.

Ability to freely access all areas of the store including selling floor, stock area, and register area.

Ability to operate and use all equipment necessary to run the store.

Ability to climb ladders.

Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.

Ability to work varied hours/days to oversee store operations. 

Disclaimer: This job description is not a complete listing of responsibilities, but reflects the general qualifications, duties and/or responsibilities necessary to develop in this position. The company reserves the right to revise the job description when circumstances are necessary for reasons such as, but not limited to, new systems, technical developments, emergencies, and workload or personnel changes. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.EOE/Minority/Female/Veteran/Disabled

The secret to Papa John's success is much like the secret to making a better pizza - the more you put into it, the more you get out of it. Our pizza family is as hungry for perfection today as we were when we first opened our doors more than 30 years ago. And we're driven to be the best at making innovative new products and recipes.