VP, PRISM Product Manager

Role Summary / Purpose The VP, Prism Product Manager is accountable for strategy, roadmap, and delivery of new products, capabilities, and features for multiple value streams within Synchrony’s Credit Acquisition platform (SynApps). This leader drives cross‑functional alignment across business owners, product owners, technology partners, and Prism pillar teams to deliver measurable outcomes that grow the business and optimize credit acquisition processes. Essential Responsibilities Own product strategy and roadmap for SynApps value streams, ensuring alignment to Prism and enterprise objectives, and partnering with other SynApps product leaders to manage dependencies and shared platform impacts. Lead end‑to‑end delivery of new products, capabilities, and features from discovery and definition through implementation, release readiness, and adoption. Drive stakeholder alignment and decision‑making across Credit Acquisition, Fraud, IT, Prism pillars, and other Agile Train teams – balancing needs, negotiating trade‑offs, and securing commitments. Proactively manage difficult conversations and escalations: identify misalignment, delivery risk, scope conflicts, and blockers early; facilitate resolution with clear options and recommendations; elevate when needed. Serve as the primary communicator for multiple value streams – articulating vision, roadmap, business value, priority changes, and delivery status to SynApps stakeholders and senior leadership. Refine and validate requirements by partnering with Product Owners, engineers, and architecture to translate business needs into well‑defined features, acceptance criteria, and outcomes; ensure solution design meets intent and is scalable. Own prioritization by applying product judgment, business impact, and data to maintain a transparent, defensible backlog and plan. Lead PI Planning: align scope to capacity, manage dependencies, secure commitments, set stretch goals, and communicate planned vs. delivered outcomes. Develop and coach Product Owners, continuously improve SynApps delivery, change control, and stakeholder engagement practices. Track execution and outcomes: communicate timelines, risks, dependencies, and progress with rigor; ensure teams stay on schedule for committed changes; resolve or escape roadblocks. Perform other duties and/or special projects as assigned. Qualifications / Requirements Bachelor’s degree and 4+ years of relevant experience in consumer/commercial credit management, lending, marketing, or related field in a credit card/consumer credit decisioning environment; or in lieu of a bachelor’s degree, 8+ years of relevant experience. 5+ years’ experience with strong technical abilities (working closely with technology teams, understanding integration/dependency impacts). Understanding of Synchrony’s originations platforms: SynApps and/or Edison. 3+ years Agile Product Owner (or similar) experience. 2+ years Project Management experience. 2+ year experience with Agile and SAFe/scaled agile methodology. Demonstrated execution rigor and attention to detail (report accuracy, data integrity, delivery discipline). Ability and flexibility to travel for business as required. Desired Characteristics Demonstrated ability to lead through influence in a highly matrixed environment and hold teams accountable without direct authority. Proven strength in stakeholder management – including driving decisions with senior leaders, resolving conflict, and negotiating trade‑offs. Exceptional written and verbal communication: SLT‑ready updates, crisp facilitation, and the ability to translate complex technical work into business impact. Deep expertise in credit acquisition processes; familiarity with consumer and commercial lending products and practices. Experience operating strategically as part of a cross‑functional leadership team. Master’s Degree or MBA with advanced analytic focus (or equivalent) preferred. Salary and Benefits Grade/Level: 12. Salary range: 135,000.00 – 230,000.00 USD annually , eligible for an annual bonus based on individual and company performance. Salaries are adjusted according to market in CA, NY Metro and Seattle. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Our Way of Working Synchrony offers flexibility: you may work from home near one of our hubs or come into an office. You will be required to commute to your nearest hub (virtual or physical) for in‑person engagement activities such as regular business or team meetings, training and culture events. Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences. Legal Authorization & EEO Statement Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at View phone number on click.appcast.io. Representatives are available from 8 am – 5 pm Monday to Friday, Central Standard Time. #J-18808-Ljbffr Synchrony