Senior Support Engineer / Python / Startup / San Francisco

San Francisco , CaliforniaOnsiteFull Time$120k - $170kSenior Support Engineer Location: San Francisco, CAWork Arrangement: 5 days onsiteJob Type: Full-timeSponsorship: Unable to provide sponsorship now or in the future About the Role We’re looking for a highly technical and customer-focused IT Support Engineer to join a rapidly growing, profitable technology company in San Francisco. This is a high-ownership opportunity for someone who enjoys solving complex technical problems, working directly with customers, and partnering closely with Engineering and company leadership.This is not a traditional help desk role. You’ll work in a fast-paced startup environment supporting a technical software platform, troubleshooting product issues, debugging with Python, and helping build scalable support processes as the company continues to grow. Responsibilities Own and troubleshoot a high volume of technical customer support requests. Work directly with enterprise customers through support channels and regular customer calls. Lead technical onboarding for enterprise customers, including setting up support workflows and integrating communication channels with ticketing systems. Diagnose and resolve product bugs, technical issues, integration challenges, and configuration problems. Use Python to read code, investigate issues, and debug technical problems. Support an on-premise software product across different versions and customer environments. Work closely with Engineering, Product, and technical leadership to identify bugs, communicate customer issues, and drive problems through resolution. Take ownership of customer issues from initial investigation through resolution rather than simply escalating problems. Identify recurring issues and proactively improve support processes, documentation, and workflows. Help establish and scale support processes as the company continues to grow. Provide technical guidance to customers and help them get the most value from the platform. Communicate complex technical issues clearly to both technical and non-technical audiences. Requirements 2+ years of experience in Technical Support Engineering, Software Support, Product Support, Application Support, or a similar technical customer-facing role. Experience working at a startup or high-growth technology company. Strong Python experience, including the ability to read code and use it for debugging and troubleshooting. Experience supporting a technical software platform or product. Experience troubleshooting integrations, deployments, configurations, or on-premise environments. Strong understanding of debugging, troubleshooting, and root-cause analysis. Excellent written and verbal communication skills. Comfortable working directly with enterprise customers and participating in customer calls. Highly proactive and resourceful with a strong sense of ownership. Process-oriented with an interest in identifying inefficiencies and improving how support operates. Comfortable working cross-functionally with Engineering, Product, and company leadership. Passionate about learning new technologies and solving challenging technical problems. Ability to work effectively in a fast-paced, high-growth startup environment. Compensation & Environment High-ownership role with significant visibility across the organization. Direct exposure to customers, Engineering, and technical leadership. Opportunity to help shape and scale support operations at a rapidly growing technology company. Fast-paced environment with a high bar for technical ability, communication, and initiative.