Restaurant Host

What you will have an opportunity to do: The Bradley hotel is seeking energetic host/hostesses to join our team! The Host/Hostess will contribute to the mission and success of The Bradleys 2 restaurants, Arbor and Birdie’s by creating exceptional ways of personalizing and providing the best guest service in the hospitality industry and ensuring our high standards of service are met. The Host/Hostess will provide prompt and courteous service to all guests, encouraging the guest to return again which will generate repeat business. The Host/Hostess is responsible for providing quality guest services that include providing a positive first and last impression and a friendly, upbeat and clean atmosphere to every guest. ESSENTIAL FUNCTIONS: Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant. Greets and acknowledges guests while smiling and making eye contact. Recognizes repeat guests while smiling and making eye contact. Addresses guests by surname while smiling and making eye contact. Builds a rapport with guests while walking them to their table. Pulls out chairs and/or tables before guests are seated. Accommodates guests needs, i.e. wheel chair, restrooms, movement of drinks from one location to another, etc. Acts as a liaison between management and service staff. Communicates guest complaints and compliments to management. Communicates guests needs to staff/management, i.e. celebrating anniversary and/ or birthday, etc. Invites and welcomes guests back upon completion of their visit. Alerts the kitchen of business flow, i.e. how many guests will soon be ordering, how many guests are having desert, how many guests are waiting to be seated, etc. Walks the floor and provides floor updates to management, i.e. how many open tables, open menus, etc. Ensures that guest seating is rotated between all service stations. Answers telephone, takes new reservations and maintains current reservations within procedural guidelines. Must be knowledgeable about the company you work for. Performs all duties in adherence to the company standards. Must have the ability to provide friendly, courteous and professional service to all internal and external customers/guests, at all times. Performs all duties and sequences of service in adherence to standards. Must have the ability to work a flexible schedule and late hours when necessary. Retains and maintains complete knowledge of all food and beverage menu items. Follow and maintain the Hotel’s professional image guidelines to communicate the Provenance style message to the guests and the general public. Contribute to hotel goals for increasing sales and improving profits. Enthusiastically recommend and promote all hotel functions and facilities. Submit all lost and found articles accompanied by a Lost and Found report to Housekeeping. Regular attendance in conformance with Hotel standards is essential to the successful performance of this position. Fully comply with Provenance hotels rules and regulations for the safe and efficient operation of the hotel facilities. Attend mandatory meetings. Must have the ability to work a flexible schedule and late hours when necessary. Must be knowledgeable about Hotel, Restaurant/Lounge and surroundings, i.e. nearby entertainment, stores, hotels, etc Other duties as assigned. What are we looking for? Someone with an engaging and welcoming personality Someone who can work under pressure in a fast-paced environment Someone with a passion for creating an exceptional experience for all guests Someone with excellent communication skills Compensation: Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. #J-18808-Ljbffr