Customer Service Representative - State Farm Agent Team Member

Customer Service Representative – State Farm Agent Team Member

We're looking for a friendly, organized, and customer-focused professional to join our team! This is a service-focused position — not a sales role — ideal for someone who enjoys helping people, staying busy, and being an important part of the day-to-day operations of an office. You'll work directly with customers while supporting billing, account servicing, reporting, and general office operations.

What We Offer

• Competitive pay
• Roth IRA contribution
• Paid Time Off (PTO)
• Training & professional development
• Career growth opportunities
• Opportunity to transition into a sales role if interested
• Frequent paid lunches, team dinners & outings
• Fun, supportive & engaging office environment

What You'll Do

• Provide friendly and professional customer service
• Answer incoming phone calls and emails
• Assist customers with billing and account questions
• Process policy changes and service requests
• Follow up with customers as needed
• Prepare and maintain reports and records
• Assist with light office management and administrative responsibilities
• Work closely with the team to keep daily operations running smoothly

Who We're Looking For

You may be a great fit if you are friendly, personable, and comfortable working directly with customers. A strong communicator who enjoys helping people. Organized and detail-oriented. Comfortable in a busy, fast-paced office. Able to multitask and manage changing priorities. Dependable, proactive, and willing to learn. Comfortable with computers and learning new systems. A positive team player.

Customer service, administrative, hospitality, banking, retail, or other client-facing experience is preferred. Bilingual English/Spanish is a plus.

If you're looking for a customer-focused role with competitive pay, a great team environment, and room to grow, we'd love to meet you! This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. Employees must successfully complete any applicable licensing requirements and training programs. Compensation $20.00 - $23.00 per hour