Systems Engineer

At Novatech, we are on a mission to provide exceptional customer service in the business solutions industry. From managed print and managed IT to cybersecurity and cloud solutions, Novatech helps increase profits by empowering businesses to increase productivity, lower costs and drive growth through expert guidance and support of cutting-edge technology.Imagine working for a company that awards innovation, teamwork, and growth. Novatech has been honored as an industry leader, a “Best and Brightest Company to work for, and we just keep getting better! Bring your talents to Novatech and immerse yourself in a company that provides great benefits, professional development, and a passionate team of co-workers! Novatech has an exciting opportunity for you as a SYSTEMSENGINEER, supporting our greater Nashville market.Our Systems Engineer team takes escalations from the Systems Specialist team and interface with vendors, primary contacts and the clients' IT Staff. The Systems Engineer role troubleshoots at the server and application levels often affecting the client's entire environment. Systems Engineers are tenacious in problem solving and take pride in bringing tough issues to a final and effective resolution in quick fashion.Candidates must demonstrate exceptional customer service skills and technical expertise while supporting our customers’ networking infrastructure, servers, hardware, and line of business applications. Supported networks will be Microsoft-based both on customer sites and hosted customer environments in our datacenter.Qualified candidates will be self-motivated, multitasking, pro-active individuals who demonstrate the ability to go beyond text-book training to anticipate and prevent typical problems, as well as quickly and intuitively solve new problems.Your Job:Troubleshoot live production server environmentsBusiness application troubleshootingIncident resolutionUnderstanding and troubleshooting problem/incidentDocumenting resolution of incidentDetermining incident root causeMaking recommendations and defining action plansMentoring Sharing Best Practice knowledge and lessons learnedAssisting and providing guidance to peersAssisting in the improving the overall customer service experienceYou’re Good at:Technical and analytical workQuickly and intuitively troubleshooting and solving problemsProviding exceptional customer servicePaying attention to the detailsEstablishing priorities, working independently and completing objectives without supervisionBuilding and maintaining business partnerships via telephone and deskside supportProfessional communication including oral and written skillsSelf-motivated to accomplish team goalsYou Have:Managed Service Provider experience a mustCertifications in Windows, Dell, VMware and Fortinet topologies is highly desired5+ years currently working in a core technical area8+ years' experience in an IT departmentExperience troubleshooting general network topologiesExperience with site-to-site field workExperience with the following technologies: Microsoft RDS, Microsoft Windows Client, and Microsoft ServerOperating Systems, 3rd party business applicationsExcellent analytical skills and problem-solving abilitiesExcellent professional communication skills including excellent oral and written skillsNovatech provides competitive compensation, great benefits, a positive upbeat culture, and ongoing professional development for your career.Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage.401(k) plan with matching company contributionGenerous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave$300 per year to contribute to achieving your personal wellness and fitness goals.Employee Recognition ProgramsNovatech, Inc. provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.Job SummaryRequisition Number: SYSTE001648Job Category: Information TechnologySchedule: Full-Time