Support Engineer

Job Description

Job Description

Job Overview:

Pay Range: $55.00hr - $60.00hr

Requirement/Must Have:

• Mandatory experience with Immuta including production support, policies, access control, and integrations.
• Experience with Collibra platform/application support and workflow/metadata concepts.
• Proficiency in AWS services including IAM, S3, and CloudWatch.
• Preferred experience with Redshift, Glue, and Lake Formation.
• Experience with Linux/Unix troubleshooting.
• Proficiency in SQL and basic scripting.
• Knowledge of incident, problem, and change management processes.
• Understanding of Immuta integration points with AWS data platforms and Collibra as an external catalog.

Responsibilities:

• Provide L2/L3 production support for Immuta and Collibra platforms.
• Monitor applications, integrations, jobs, APIs, and platform health.
• Troubleshoot Immuta policies, data access, subscriptions, tags, and policy enforcement.
• Support Collibra workflows, assets, domains, communities, metadata, lineage, and integrations.
• Troubleshoot AWS services such as S3, IAM, Lambda, CloudWatch, Redshift, Glue/Lake Formation, and related data platforms.
• Analyze application/platform logs and perform root-cause analysis (RCA).
• Handle production incidents, service requests, and problem tickets within SLA.
• Coordinate with cloud service providers and engineering teams for complex issues.
• Support deployments, configuration changes, patches, and production enhancements.
• Develop and support operational scripts using Python, Shell, or SQL where required.
• Maintain SOPs, KB articles, support documentation, and RCA reports.
• Participate in on-call or weekend support when required.

Nice to Have:

• Experience with Redshift.
• Experience with Glue/Lake Formation.

Skills:

• Immuta.
• Collibra.
• AWS.
• IAM.
• S3.
• CloudWatch.
• Redshift.
• Glue.
• Lake Formation.
• Linux.
• Unix.
• SQL.
• Python.
• Shell Scripting.
• Incident Management.
• Problem Management.
• Change Management.

Qualification And Education:

• 10+ years of experience in IT support or engineering.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.