Client Services Representative

Client Services Representative - Milwaukee Campus Milwaukee Campus - Milwaukee, WI Overview Salary Range $13.75 Hourly Position Type Part Time Education Level None Travel Percentage None Category Nonprofit - Social Services Description How you'll impact our mission: The Wisconsin Humane Society (WHS) is hiring part-time and full-time Client Services Representatives (CSRs). As a CSR at WHS, you play a critical role in supporting people and animals, facilitating adoptions and connecting our community of pet owners to services and resources. CSRs report to the Client Services/Animal Care supervisory team and work onsite at the Milwaukee Campus. If you're looking for a rewarding career that makes a meaningful difference in the lives of animals and people while working alongside a supportive team, apply today! Key accountabilities: Help animals find new homes via our same-day adoption process Welcome new arrivals via owner surrenders, transfers from other organizations, and end-of-life services Support client questions in person, by phone, and via email Maintain detailed and accurate records in our animal management software Process register transactions and support customers with products in retail store Commit to a welcoming, supportive, and non-judgmental approach with all clients, callers, and coworkers Partner with our behavior team to ensure safe handling and care of animals Identify opportunities to connect community members with resources to keep pets in their homes Other duties as assigned Qualifications: Demonstrated alignment with our mission, people-centered philosophy, and organizational values of compassion, respect, and kindness; innovation; professionalism; equity; and positive approach Ability to navigate emotional aspects of animal welfare work Availability to work evenings, a weekend shift, and a rotating holiday Able to successfully meet the physical demands of the job, which include stooping, kneeling, crouching, crawling, standing, walking, pulling, lifting, grasping, and repetitive motions. Must be able to routinely lift and carry up to 50 pounds. Prior animal care and client service experience is a plus Bilingual candidates are encouraged to apply Hiring rate: $13.75/hour Benefits for our full-time staff include: Paid time off, including vacation, wellness, and holiday time Health, dental, and vision insurance 403(b) retirement plan with company match Paid family leave Group term and voluntary life insurance Short-term and long-term disability Flexible spending plans Health savings account (HSA) Supplemental benefits to cover unexpected expenses Benefits for all staff include: 403(b) retirement plan Mental health and counseling support: all employees and members of their household have access to our Employee Assistance Program (EAP) with six free counseling sessions per year Limited low-cost wellness and veterinary care services for staff members' animals Discounts on adoption fees, training classes, youth programs, retail and events Support for student loans: WHS is a Public Service Loan Forgiveness (PSLF) qualified employer. Come see why over 280 staff call WHS home! You'll be happy you did! About us: The Wisconsin Humane Society (WHS) is the oldest and largest shelter in Wisconsin. It was founded in 1879 and operates shelters in Milwaukee, Ozaukee, Racine, Door, Brown, and Kenosha Counties, as well as a Spay/Neuter Clinic in West Allis. The organization offers adoption services, youth programs, low-cost veterinary resources, retail stores, volunteer programs, dog training classes, and much more. The Milwaukee Campus also houses the state's busiest Wildlife Rehabilitation Center. WHS is an independent nonprofit and receives no general government funding and is not part of any national umbrella group. The Wisconsin Humane Society is an equal opportunity employer. Application instructions: Click on "Apply Now" to begin your online employment application. We will reach out to you via the e-mail you provided or by phone once we have an update on your application.