HM Sales Advisor Westfield Galleria at Roseville

Job Description About the Role As a Sales Advisor, you will provide excellent customer service, welcoming and guiding customers through the store to actively sell products and offering support and guidance. You’ll use your fashion and product knowledge to give customers all the relevant information they need for the best experience. You’ll also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back‑of‑house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities: Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service. Willingness to engage and have conversations with customers to provide excellent service. Guide customers through fashion trends, stories and products across all areas of the store. Ability to promote and sell products to customers. Actively promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives. Represent yourself and the H&M brand positively during all customer interactions. Support commercial or operational actions to reach sales targets with the store management team. General Information Fashion & Trend Awareness Keep up‑to‑date with fashion scene, trends, brands, products, competitors and relevant influencers. Use product and fashion knowledge to share relevant information with customers. Team & Development Retain and share service, fashion and store operations knowledge and skills with colleagues. Follow all procedures, routines and legal requirements in all areas of the store. Give and receive feedback with colleagues to learn, develop and support each other. Participate in onboarding, introduction processes and trainings relevant for your role and future development. Retail Operations / Visual & Commercial Execution Complete full garment cycle from unpacking and refill to steaming and ensure good garment care. Operate fitting room and checkout areas according to best practice and processes. Contribute to a clean and tidy sales floor and back‑of‑house (including stockrooms). Support garment presentation and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines. Ensure good stock levels with replenishment routines on the sales floor. Upkeep and follow best practice for in‑store OMNI services and in‑store tech services/tools. Support opening and closing of the store. Follow all H&S guidelines and legal requirements applicable to the role and responsibilities. Qualifications: Who You Are Passionate about fashion and everything we create in‑store. Motivated by giving customers a great experience. Communicative, creative, curious, flexible, decisive and action‑oriented. Enjoys working in a collaborative and dynamic environment. Has sales experience in a dynamic and collaborative environment that can be applied to the role. Experience working with customer service in fashion, retail or other service‑related industries. Why You'll Love Working at H & M We value diverse backgrounds including race, ethnicity, gender, age, religion, sexual orientation and disability. We pride ourselves on being a values‑driven organization guided by seven unique values that have been part of our success story for over 75 years. You will have access to Colleague Resource Groups (CRGs) for community and networking opportunities. We are an inclusive company encouraging you to be yourself at work. You will have access to a global talent community where career growth has no limits. We support overall wellbeing with comprehensive benefits including health insurance, wellness and family support programs, a company match retirement plan, paid leave, paid time off and community day to serve your local community. Express your personal style with an employee discount at H&M, Other Stories, COS and more. Job Status: Hourly, Non‑Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $17.50 per hour We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at or use Ask a Question. Benefits We offer all employees access to a staff discount card for all H&M Group brands in stores and online. All employees are also included in the H&M Incentive Program – HIP. Local markets may offer additional competitive perks and benefits that differ by employment type and country. Inclusion & Diversity H&M is committed to creating and maintaining inclusive, diverse and equitable workplaces. Our recruitment process considers all diversity dimensions and aims to eliminate bias. We avoid requesting cover letters that could trigger unintentional bias. #J-18808-Ljbffr H&M