Language Access Analytics Program Manager

Department: 11604 Enterprise Corporate - Language Services

Status:

Benefits Eligible:

Hou rs Per Week:

Schedule Details/Additional Information:

M-F, 8:00a – 5:00p

Remote role - Preferred remote locations in GA, IL, NC, WI

Advocate Health may approve those who wish to work out of the following registered states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

Pay Range:

Highly experienced data driven candidate to lead the Language Access Interpreter Services enterprise data, business intelligence, and analytics strategy. Prefer a candidate in GA, IL, NC or WI (where we are located).

Education:

• Bachelor's degree is required in data analytics, business intelligence, healthcare administration, or related field.
• Master's degree preferred in data science, business analytics, healthcare informatics, or related field.

Certification:

• Data analytics or BI certifications preferred (e.g., Microsoft Power BI, Tableau, SQL certifications).
• Advanced data analytics certifications preferred.
• Healthcare analytics or informatics certifications a plus.

Work Experience

• Typically requires 7+ years of progressive experience in data analytics, business intelligence, or healthcare reporting.
• Prefer 7+ years of healthcare data analytics experience with enterprise BI platform management.

Knowledge / Skills / Abilities

• Expert proficiency in Power BI, advanced Excel, SQL, and data visualization tools.
• Strong data governance and quality management skills for enterprise reporting.
• Advanced analytical skills including trend analysis, forecasting, and predictive modeling.
• Ability to translate complex data into actionable insights and strategic recommendations.
• Experience with healthcare data including operational, financial, and quality metrics.
• Strong stakeholder management skills for partnering across diverse functional areas.
• Data integration knowledge including ETL processes, data warehousing, and platform connectivity.
• Business case development skills include ROI modeling and impact assessment.
• Strong communication and presentation skills for conveying data insights to diverse audiences.
• Project management skills for managing multiple analytics initiatives simultaneously.

Additional Ideal Knowledge / Skills / Abilities

• Experience building enterprise analytics programs for healthcare operations.
• Experience with healthcare regulatory reporting and compliance analytics.
• Advanced statistical analysis and modeling skills.
• Experience with data science tools (Python, R) for advanced analytics.
• Experience leading data literacy initiatives and building self-service analytics capabilities.

Major Responsibilities

• Lead the enterprise data, business intelligence, and analytics strategy for Language Services.
• Develop and manage performance dashboards, reports, and data visualizations for operational and strategic decision-making.
• Provide data-driven insights and actionable recommendations to AVP leadership and functional leaders.
• Design and maintain data governance frameworks, standards, and quality assurance processes.
• Manage enterprise reporting including KPIs, SLAs, utilization metrics, and financial performance.
• Partner with all functional areas to identify data needs, define metrics, and build reporting solutions.
• Lead trend analysis, forecasting, and predictive analytics to support strategic planning.
• Collaborate with IT on data integration, warehouse design, and platform connectivity.
• Develop and manage analytics tools and platforms (Power BI, Excel, SQL) for the department.
• Support business case development with data analysis, ROI modeling, and impact assessment.
• Ensure data accuracy, integrity, and security across all reporting and analytics systems.
• Train and develop stakeholders on data literacy, dashboard usage, and self-service reporting.
• Manage ad hoc data requests and analysis projects for leadership and operational teams.
• Represent Language Services data and analytics in enterprise reporting and governance forums.

Strategic Impact & Value Creation

Innovation & Continuous Improvement

• Drive enterprise data analytics strategy and capabilities that enable advanced decision-making across Language Services.
• Develop predictive analytics and forecasting models that inform strategic planning and operational optimization.
• Lead adoption of emerging analytics tools and approaches that enhance data maturity and competitive intelligence.

Revenue Impact & Financial Stewardship

• Provide data-driven financial analysis and ROI modeling that supports strategic investment and budget decisions.
• Monitor program-level financial metrics and analytics that demonstrate revenue impact and cost optimization results.
• Support business case development with comprehensive data analysis and impact assessment.

Operational Excellence & Efficiency

• Build enterprise reporting infrastructure and dashboards that inform operational decision-making across all functional areas.
• Establish data governance standards and quality assurance processes that ensure accuracy and reliability of enterprise metrics.
• Support operational teams with analytics and insights that drive continuous improvement and SLA compliance.

Patient Experience & Language Access

• Develop and monitor enterprise analytics on language access equity, health outcomes, and patient satisfaction.
• Support measurement and reporting of patient experience metrics that demonstrate language access effectiveness.

Physical Requirements and Working Conditions

• Work requires use of telephone/computer and sitting for prolonged periods of time.
• Walking, standing, lifting, bending, reaching, stooping, pushing, and pulling are required a moderate amount of the time.
• May lift and carry up to 40 pounds on an intermittent basis.
• Must demonstrate the ability to communicate with individuals and groups effectively.
• Must possess critical thinking, emotional intelligence, and the ability to concentrate.
• Must be able to work with high volume of activities/projects with short deadlines.
• Work is hybrid and requires flexibility working from home office as well as other Advocate Health work locations as required by services provided.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.