Senior Business Partner - Nashville

What's In It For You!

• Employee discounts
• Growth opportunities
• Many store support roles are hybrid
• Help others through our charity partners
• Save the environment
• So much more!

Why We Will Love You

• Your unique personality and skills
• You have a demonstrated ability to collaborate with others
• You have an amazing track record of positive results
• You have amazing time management skills and love to multitask
• You are at least 18 years old and ready to join our team

Teamwork Makes The Dream Work

Our Field Support Center works to support all operations of our company. Whether you are a part of the accounts payable, finance, donations, people and culture or purchasing team, we all have a common goal to support each part of the business to the fullest so that we can positively impact our charity partners.

Why You Will Love Us: Our Mission, Vision and Values

Mission
To Give Back! By...

• Positively impacting the environment and the communities we serve
• Providing values that meet our customer's needs and wants
• Reducing millions of pounds of waste each year
• Supporting local charities
• Creating jobs

Vision

To be the Thrift Brand of Choice in the Southeast and online by offering The Best in value, variety & selection, and convenience for our customers and donors.

Values

• Real: I am genuine and approachable. What you see if what you get.
• Heart: I care. I listen with kindness and act with courage.
• Own: I take initiative, ask for help and follow through.
• Solve: I dig in, fix what matters, and move things forward.
• Grow: I meet challenges with optimism knowing I will win or learn.

Position Title: Senior Business Partner

Reports To: Director – People

Department: People & Culture

FLSA Status: Exempt

Location and Travel: The applicant must be willing to travel 50% of the month.

POSITION SUMMARY

The Senior Business Partner serves as a strategic People and Culture partner to assigned business units, supporting America’s Thrift’s investment in its people and overall business success. This role partners closely with operational leaders to strengthen organizational culture, enhance the employee experience, develop talent, improve retention, and support effective people practices across the organization.

In addition to providing day-to-day human resources support, the Senior Business Partner provides strategic guidance to leaders and ensures People and Culture initiatives align with business objectives. This position analyzes workforce and performance trends, supports complex employee relations matters, mentors People and Culture team members, and develops and refines people strategies that support organizational effectiveness and continued growth.

KEY RESPONSIBILITIES

• Maintain current knowledge of federal, state, and local employment laws and regulations and ensure HR practices remain compliant.
• Provide mentorship, coaching, and support to People and Culture Business Partners to encourage professional growth and development.
• Partner with operational leaders to understand business needs and develop people strategies that support organizational goals.
• Provide guidance and consultation to District Managers and other leaders as they support employees and store locations.
• Provide direction, guidance, and counseling to employees and management regarding employee relations matters and workplace concerns.
• Lead and support complex employee relations matters, including investigations, corrective actions, performance concerns, and workplace complaints.
• Conduct thorough and objective investigations into employee grievances and complaints, including allegations of harassment, discrimination, retaliation, and other workplace concerns, and provide recommendations for resolution.
• Serve as a witness during investigations, employee meetings, or other employment-related matters when appropriate.
• Support the investigation, preparation, and response to EEOC charges and other employment-related agency matters.
• Apply company policies and procedures consistently when addressing employee performance and workplace concerns.
• Partner with leaders to identify performance gaps, ensure appropriate documentation, and develop effective performance improvement or corrective action plans.
• Analyze workforce metrics, including employee retention, turnover, engagement, and employee experience data, to identify trends and opportunities for improvement.
• Use data and business insights to recommend strategies that improve retention, employee experience, leadership effectiveness, and organizational performance.
• Develop, refine, and support the implementation of People and Culture strategies, policies, programs, and procedures to ensure alignment with business needs.
• Partner with District Managers and other operational leaders to assess management staffing needs and support recruitment and workforce planning efforts.
• Provide HR support throughout the management hiring process, including interviewing, candidate evaluation, offer considerations, and onboarding.
• Partner with leaders on talent management and succession planning to identify high-potential employees and future leaders.
• Support the development and readiness of team members identified for advancement or expanded leadership responsibilities.
• Provide coaching and guidance to leaders regarding organizational change, employee engagement, talent development, and other people-related initiatives.
• Build strong, trusted partnerships with leaders and employees while maintaining appropriate confidentiality and professional judgment.
• Support additional People and Culture initiatives and projects based on organizational and business needs.

• Other duties as assigned by management.

QUALIFICATIONS

• Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field.
• Seven or more years of progressive human resources experience, including at least three years in a strategic HR business partner role.
• Experience working in a fast-paced, dynamic environment, preferably within retail, hospitality, service, or another multi-location organization.
• Demonstrated success developing and implementing people and culture initiatives that align with business objectives.
• Experience partnering with leadership teams and effectively influencing senior stakeholders.
• Strong knowledge of HR best practices, federal and state employment laws, employee relations, and compliance requirements.
• Strong business acumen with the ability to understand operational priorities and align people strategies with organizational goals.
• Excellent interpersonal, written, and verbal communication skills with the ability to build credibility, trust, and effective working relationships at all levels of the organization.
• Demonstrated ability to coach leaders, manage organizational change, and support employee engagement and retention initiatives.
• Strong problem-solving, critical-thinking, and decision-making skills with a data-driven and analytical approach.
• Ability to exercise sound judgment and maintain confidentiality when handling sensitive employee and business information.
• Ability to independently manage multiple priorities, deadlines, and employee matters in a fast-paced and evolving environment.
• Experience utilizing HRIS platforms and workforce data or analytics tools.
• Experience in talent management, leadership development, workforce planning, and succession planning.
• Human Resources certification such as SPHR, PHR, SHRM-SCP, or SHRM-CP preferred.
• Ability and willingness to travel approximately 50% of the month.

• Successful completion of a background check, motor vehicle record check, and drug screen.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting and working at a computer or workstation.
• Regular standing and walking throughout office, retail, processing, warehouse, and other company environments.
• Frequent use of a computer, keyboard, telephone, and other standard office equipment.
• Ability to communicate effectively in person, by telephone, and through virtual communication platforms.
• Ability to travel by automobile and/or air approximately 50% of the month, including prolonged periods of sitting during travel.
• Ability to safely navigate a variety of work environments, including offices, retail sales floors, processing areas, warehouses, parking lots, and other company facilities.
• Ability to bend, reach, stoop, and perform other physical movements necessary to navigate and work within company locations.
• Ability to lift, carry, and transport work-related materials, luggage, computer equipment, and supplies weighing up to 20 pounds.
• Ability to work in environments with varying noise levels, temperatures, and levels of activity.

WHY AMERICA’S THRIFT

Founded in 1984, America’s Thrift is more than a retail company — we are a team driven by purpose, community impact, and opportunity. With stores across the South, we create a unique shopping experience by refreshing our sales floors daily with thousands of new items, making it truly feel like “a new store every day.” Our commitment to organization, affordability, and customer service allows shoppers to discover incredible finds while saving up to 70% off traditional retail prices.

At America’s Thrift, we believe in giving back. Through partnerships with local charities, we help support children facing serious illnesses and individuals impacted by substance abuse recovery. Every donation and purchase contributes to making a positive difference in the communities we serve. We are proud to employ more than 1,500 team members, support local economies, and help keep millions of pounds of reusable goods out of landfills each year.

Joining our team means becoming part of a fast-paced, mission-driven environment where hard work, teamwork, and customer focus are valued every day.

BENEFITS

America's Thrift is proud to offer:

• On-demand pay
• Flexible scheduling options
• Monday–Friday day shift schedules
• Medical, dental, and vision insurance for full-time team members
• Employee discounts
• Paid time off
• Career growth and advancement opportunities
• So much more!!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.