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Customer Service Representative_ 26-05164

Sunrise Systems Inc

Job Description

Job Description

Customer Service Representative
7+ Months
Tucson Locations
Candidates must be okay working at either location below
2 opening - 4760 S. Park Avenue, Tucson, AZ 85714
2 opening - 1455 S Alvernon Tucson AZ, 85711
1 opening - 316 W Fort Lowell Rd, Tucson, AZ 85705

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or
obtain details of complaints.
Provide a service such as a license, registration, title, permit, or program eligibility information
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

Performs journey level customer service activities by performing tasks initiated by the general public. Position may require the use of discretion when releasing pertinent information, solving difficult customer service complaints/problems ; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues. Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer's office on a daily basis

Required Skills
Follows established guidelines
Solving difficult customer service complaints/problems
Customer Service Experience

Preferred Skills
Bilingual \nCompany Description

Founded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies.

Company Description

Founded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies.

Vacancy posted 1 day ago
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