Store Manager

Store Manager

The Store Manager is responsible for the successful operation and profitability of the store which includes training, directing and monitoring all department staff.

Responsibilities include:

• Greeting and servicing customers per company standards of World Class customer service and training staff on how to give exemplary customer service.
• Being professional at all times and providing appropriate leadership for the staff and the store.
• Showing the highest level of respect and integrity in day-to-day actions with employees, customers, vendors, and outside contacts.
• Handling customer complaints appropriately and per company policy.
• Ensuring the store is inviting and shoppable.
• Having products customers want to buy in-stock.
• Handling special orders appropriately and per company policy.
• Answering the phone per company standards and being on the sales floor assisting customers, directing staff, and attending to all departments at least 75% of the time.
• Training staff on how to give exemplary customer service and ensuring staff is held accountable.
• Ensuring staff is in compliance with applicable state and/or county food safety certifications and registration.
• Ensuring the store is meeting and/or exceeding expectations in store and department sales, average ticket, customer count, cost of goods sold for produce, and EBITDA.
• Ensuring product is ordered from the correct vendors in order to receive the correct discount and maintain margins.
• Ensuring perishables are rotated and stocked per company standards.
• Managing mark-downs per company standards.
• Viewing the store as a whole and assisting customers in all areas of the store.
• Training, assigning tasks, and holding staff accountable to accomplishing tasks.
• Ensuring staff is in compliance with applicable state and/or county food safety certifications and registration.
• Having accurate, complete, and timely posted schedules.
• Assigning tasks on a daily basis using company task sheets and monitoring appropriately.
• Partnering with department managers to share staff to accomplish tasks as needed on a daily basis.
• Training and monitoring staff to ensure they view the store as a whole and be prepared to assist customers in all areas.
• Partnering with department managers to cross-train staff to accomplish all needed tasks.
• Partnering with staff to ensure adequate product knowledge to meet customers' needs.
• Completing and conducting all store staff performance evaluations with input from the department managers. Granting wage increases when appropriate in accordance with company standards.
• Interviewing and hiring for store needs with input from department managers.
• Addressing all performance and/or disciplinary issues appropriately and in a timely manner with the assistance of Human Resources.
• Maintaining clear and direct communication with store staff. This includes conducting monthly staff meetings and posting company information and announcements.
• Ensuring safety guidelines are followed at all times.
• Occasionally managing business disruptions to daily business such as loiterers, solicitation, emergency weather situations, bathroom misuse.
• Ensuring that all Ultimate edits are made in a timely manner.
• Proactively hiring, training, and developing store staff, department managers, and Assistant Store Managers to move into future store management positions (at their own store and at other stores).
• Effectively training new store management in proper store and department operations.
• Encouraging staff to increase their nutritional and product knowledge and training on new products and nutrition.
• Answering (and ensuring store staff answers) customer questions per company standards.
• Monitoring all departments and holding department managers accountable for store operational duties.
• Successfully completing operational responsibilities (daily schedules, checklists, opening and closing store duties).
• Ensuring store paperwork and reports are completed in a timely manner (including Monthly Manager's Report).
• Efficiently and accurately completing the DSR and Manager's Cash.
• Communicating all issues with home office and ensuring issues are resolved.
• Maintaining store appearance and cleanliness.
• Responding quickly to all Dept. Manager calls when on duty and assisting with coverage for lunches and breaks.
• Work schedule is based on store needs which includes evenings and weekends. The Store Manager is typically scheduled for 45 hours per week; however, he/she is responsible for ensuring the store is properly covered which may require more hours.
• Store Managers should be on the sales floor assisting customers, directing staff, and attending to all departments at least 75% of the time.
• Supporting decisions made by home office and listening to directions from home office, following through and correctly performing the job assigned.
• Reading and following communications (memos, faxes, emails) from home office.
• Remaining flexible to changing work demands in order to accomplish goals.

Although this is a general outline of job responsibilities all employees are expected to be "hands on" and do whatever it takes to get the job done and make the company thrive.

Qualifications include:

• High school diploma or GED is required.
• 1-2 years management experience in grocery and/or related retail experience, natural foods industry a plus.
• Ability to manage changing priorities.
• Ability to pass applicable food safety training courses and/or testing to obtain certifications as required by state and/or county law.
• Must be able to obtain forklift certification.
• Maintain compliance by keeping food safety certifications up to date through continuing education and registered with the appropriate agency if applicable.
• Possesses a sense of urgency in the completion of tasks and stay focused with the task at hand.
• Possesses excellent customer service skills.
• Is highly organized with great attention to detail and take direction and follow through.
• Must be cashier trained.
• Proficient in MS Word, Excel, and Outlook.

This job description is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities. The job and job description are subject to change with and without notice. Employees are required to accomplish any and all tasks assigned to them by their Manager and/or other Store Support Center manager that might not be listed in this job description.