Care Coordinator

Job Description

Job Description

Job Summary:   

Care Coordinators are responsible for gathering, preparing, updating, and maintaining client paperwork and ensuring eligibility for services. Care Coordinators need to assess needs, develop, coordinate, monitor, and update all services for the client. Care Coordinators are responsible for collaborating with the billing team/assisting with gathering information for billing purposes and investigating specific client issues associated with internal documentation and external requirements from agencies such as Medicaid or the PASSE. 

Supervisory Responsibility:    No.

Essential Job functions include:  

• Develops and maintains positive working relationships with area businesses by increasing the awareness of services provided by ERC. (Such as Medical offices, State entities, and other organizations associated with client care.)
• Responsibilities could/may include managing the Caretaker Home Assistance Program (CHAP). This includes ensuring that all contractors are compliant with the terms of their contract and ERC staff is providing the oversight necessary to ensure program success.
• Gathers and maintains all Medicaid, PASSE, and personal enrollments/paperwork during an intake and throughout the client’s time with ERC.
• Develops, gathers, and maintains the prior authorizations, PCSP, scripts, IPPs, behavior support plans, and other service paperwork for clients. 
• Effectively plans client care to ensure no disruption of services.
• Enters and maintains client profiles in the Electronic Medical Records (EMR) and related software.
• Resolves issues with Medicaid, PASSEs, or other entities when there is an issue brought to the attention of the Care Coordinator.
• Collaborating with the billing department of consulting services provided.
• Assesses the needs of the client and assists with the development of plans provided by the PASSE.
• Maintains documentation and files in accordance with DDS, DPSQA, and Medicaid requirements and Elizabeth Richardson Center policies and procedures.
• Assure clients participate in and are informed of progress toward goals and objectives as written in the individual's program plan. (Quarterly Reports) 
• Makes and bills for referrals for other services when appropriate.
• Assure clients’ rights and safety while treating others with dignity and respect in all situations as required by the Elizabeth Richardson Center Policies & Procedures and State/Federal guidelines.
• Coordinates and facilitates additional interdisciplinary meetings as needed to address programming issues.

Qualifications - Knowledge/Skills/Abilities include:   

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
• Ability to write detailed reports and correspondences. Demonstrates both verbal and written communication skills.
• Skilled in operating computer systems and programs i.e., Microsoft Word, Outlook, and Excel, and the ability to prepare documents; interpret and develop spreadsheets.  
• Knowledge of policies, procedures, and regulations for ERC, DPSQA, Medicaid, and other affiliated client care procedures and policies required for billing and coordination of care.
• Knowledgeable of adult learning training methods.
• Ability to deliver a variety of training methods.
• Ability to prepare training material and packets, as needed.
• Ability to communicate effectively and timely with clients (and guardians), the general public, colleagues, and supervisors.
• Ability to read and interpret documents, reports, or manuals. 

Work Environment

• Standard office setting with the job requiring long periods of sitting in front of a computer. 
• May occasionally experience moderate noise levels.

Physical Demands:  This role requires sitting, standing, walking, lifting, carrying, reaching, pushing, pulling, repetitious computer and phone computer, and talking to people, weight minimum, etc.).  

• Must be able to lift 50 lbs., on occasion
• Sitting at a desk for periods of time
• Talking to people at length on the phone or in person
• Repetitious use of computer
• Speaking to large groups of people

Travel:  Less than 10% of local travel excepted for this position.

Required Education and Experience: 

• Minimum level of education required – High School Diploma, GED, or equivalent
• Minimum years of experience required – Two years of case management experience.
• Proficiency in Microsoft Office Suite required.

Preferred Education and Experience:  

• Preferred level of education required – Trade School or Bachelor’s degree in a related field.
• Preferred years of experience required – Three or more years of working with individuals with disabilities.
• Preferred knowledge of programs and services for individuals with disabilities.
• Preferred experience working with nonprofit organizations.
• Previous work with state licensures and related annual audits a plus.

Additional Eligibility qualifications:  

• Must pass an extensive background check.
• Must comply with drug testing requirements.
• Reliable transportation is required.
• If you are a van driver for ERC, you must have a valid Arkansas driver’s license, meet safe driver’s requirements, and be 18 years of age.
• Required and or Preferred Certificates for this job – CCMC certified preferred.
• Licensure requirements- Must meet minimum licensure annual training requirements. 
  1. This role includes licensure requirements for Administrators, Health & Safety, and HIPAA training.

Other Duties:  As required to fulfill the ERC mission.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities and activities, and may change at any time with or without notice.

“THIS IS A SAFETY-SENSITIVE JOB FOR PURPOSES OF THE ARKANSAS MEDICAL MARIJUANA AMENDMENT”

AAP/EEO STATEMENT:

The Elizabeth Richardson Center (ERC) is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State, and local laws that prohibit discrimination based on sex, race, creed, color, religion, age, national origin, marital status, citizenship status, sexual orientation, gender identity, disability, ancestry, family status, medical condition, family care leave, genetic predisposition or status as a covered veteran and other protected characteristic under applicable law. 

ERC embraces the concepts of a diverse workforce, and applies this to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay, or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity, or age limitations will be adhered to by the company where appropriate.

ERC will take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.