Reports Analyst
Systems Integration Inc
Reports Analyst Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a Reports Analyst to support a government-contracted contact center by developing, producing, validating, and analyzing reports, dashboards, KPI summaries, operational metrics, invoice-support data, and ad hoc reporting deliverables. Key Responsibilities: Produce daily, weekly, monthly, quarterly, annual, ad hoc, invoice-support, and special reports. Analyze KPI performance, contact volumes, trends, service levels, QA metrics, and operational outcomes. Support dashboards, data validation, report automation, and management analysis. Coordinate with the Workforce and Reporting Manager, Operations Manager, Program Manager, and government stakeholders. Support QASP and PWS reporting requirements. Qualifications: Experience in reporting, data analysis, dashboards, Excel, Power BI, workforce or contact center reporting, or business analysis. Strong data quality, documentation, and communication skills. Familiarity with Genesys, Salesforce, workforce management tools, and contact center KPIs preferred. Ability to satisfy background investigation requirements. #J-18808-Ljbffr
Vacancy posted 20 hours ago
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