Sr. Technical Support Engineer, Software and IT Systems

Who is STAT? We are a technology-enabled financial operations partner, dedicated to helping retail suppliers and vendors drive value through deep expertise, ensure transaction accuracy using cutting‑edge technology, and strengthen their financial operations with a white‑glove approach. Our vision is to empower the world’s leading brands to elevate profitability through operational precision, innovative financial solutions, and a workplace culture that inspires our people and partners to achieve excellence. Culture at STAT STAT is a fast‑growing, tech‑enabled services company headquartered in Bentonville, Arkansas with a team that spans across the U.S. We have built a strong foundation and continue to grow with purpose, guided by our vision to empower retail suppliers and vendors through innovation and excellence. Our culture thrives on collaboration, inclusivity, and connection. We believe the best results happen when every team member feels empowered to lead, contribute, and bring their unique perspective to the table. As a remotely distributed company, we make it a priority to stay closely connected by celebrating milestones and wins together no matter where we are. At STAT, you’ll find a team that works hard, has fun, and supports one another every step of the way. We’re ambitious, driven, and passionate, but also kind, approachable, and genuinely excited to grow together. Responsibilities Gain a comprehensive understanding of STAT services and products to support our internal teams through the client portal Respond to and manage support tickets efficiently, providing high‑level technical support and guidance on data‑related and infrastructure issues to internal and external clients Offer first‑line diagnostic troubleshooting for software applications, working closely with end‑users to resolve complex issues related to functionality, performance, and system configuration Collaborate with development teams to relay software bugs, suggest enhancements, and analyze common issue patterns to recommend product improvements and team upskilling Develop and maintain documentation for system troubleshooting, maintenance, and security best practices Engage in the development of support protocols and automate routine tasks to enhance efficiency Diagnose and resolve complex issues with SQL queries and database performance Implement data quality checks and balances using tools like KNIME, Alteryx, and MS Excel to ensure data accuracy and consistency Assist in the administration and monitoring of Azure cloud services (App Services, Azure SQL, Entra ID, Storage Accounts) to ensure uptime and performance Support identity and access management tasks including user provisioning, role assignments, conditional access policies, and MFA/SSO configurations across Azure AD/Entra ID and Google Workspace Monitor and respond to security alerts from tools such as Microsoft Defender for Cloud, Sentinel, or similar platforms, performing initial triage, documentation, and escalation Support endpoint management and security baseline enforcement using Intune or similar MDM tools Assist in maintaining compliance posture through audit logging, access reviews, and policy enforcement across cloud and SaaS environments Help identify and flag potential phishing, social engineering, or account compromise attempts, contributing to internal security awareness efforts Train and mentor engineering and cross‑functional team members to enhance their proficiency with company software systems and security practices Analyze and identify common types of bugs and inconsistencies to recommend product improvements and team upskilling Qualifications Our team is high performing and self‑motivated — you should be too You bring over 5 years of experience in both internal and client‑facing support roles, with exposure to IT infrastructure or cloud administration You are an excellent communicator, proficient in both written and verbal forms, with experience in remote‑first and asynchronous team environments You possess deep knowledge of SQL and are skilled in writing and debugging complex queries You are familiar with data quality, data lineage, and data validation tools, with advanced skills in MS Excel and experience with Alteryx or KNIME preferred You have hands‑on experience with Azure cloud services (App Services, Azure SQL, Entra ID, or similar) in a support or administration capacity You understand core security principles — least privilege, zero trust, defense in depth — and apply them practically in day‑to‑day work You have experience with identity and access management across cloud platforms (Azure AD/Entra ID, Google Workspace, Okta, etc.) and are comfortable supporting SSO, MFA, and conditional access configurations You’re comfortable reading logs, investigating suspicious activity, and knowing when to escalate You have exceptional problem‑solving skills and a strong analytical mindset, with strong interpersonal skills that enable effective collaboration with team members and end‑users You embody the STAT culture and values — Strategic, Nimble, Inquisitive, Proactive, Empathetic, Straightforward — in both thought and practice Nimble, Inquisitive, Proactive, Empathetic, Straightforward—in both thought and practice Bonus Points Experience with C#/.NET Azure certifications (AZ‑900, AZ‑104, SC‑900, or AZ‑500) Experience with Microsoft Defender, Sentinel, or other SIEM/SOAR tools Familiarity with infrastructure‑as‑code (Terraform, Bicep, or ARM templates) Experience investigating compromised accounts or conducting security incident response Familiarity with compliance frameworks (SOC 2, NIST, or CIS benchmarks) How to Apply Please apply with your resume and a cover letter that includes a brief introduction of yourself, fun facts, a quick outline of your relevant work experience, and any questions you have. To stand out, include a ChatGPT‑generated story that a typical 7‑year‑old might enjoy. Provide the prompt you used to generate the story. Benefits Generous 401k match Comprehensive medical, dental, and vision coverage for employees and eligible dependents Disability and life insurance coverage Access to virtual healthcare resources Flexible paid time off policy Paid parental leave Salary Range: $85k - $100k EEO Statement We are committed to hiring the best people for the job, regardless of race, religion, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Notice of E‑Verify Participation Right to Work #J-18808-Ljbffr