Police Dispatcher

First Review:(Open Until Filled)

COMPENSATION

$62,788 - $76,319 annually

5% Intermediate POST Dispatcher Cert OR

10% Advanced POST Dispatcher Cert

$100.00 Monthly Bilingual Stipend

DEFINITION

Under direction, receives and transmits requests for assistance, dispatches personnel and equipment, maintains records, prepares reports, performs such other duties as may be required.

DISTINGUISHING FEATURES

This classification is distinguished by its responsibility for answering calls from the public and transmitting requests for assistance to appropriate police personnel. An employee in this classification operates transmitting and receiving radio equipment and rotates through various shifts.

JOB SUMMARY

Members of this law enforcement agency hold positions of high public trust. It is imperative that all, on-duty and off-duty, conduct themselves in such a manner that does not bring disrepute on this agency or the professional image of law enforcement.

ESSENTIAL FUNCTIONS

• Regular and predictable attendance.
• Work in harmonious work relationship with other personnel and agencies.
• Manages the trust, faith and confidence of the administration.
• Support and enforce the administrative and operational policies of this agency.

ESSENTIAL DUTIES

• Receives emergency messages, securing and recording information as to location and type of emergency or incident and dispatches personnel and equipment according to standard operational procedures established by the department
• Requires no hearing, speech, or visual impairment.
• Maintains two-way radio communications with units on routine or emergency situations and general activities.
• Receives complaints and requests for assistance and information from citizens at the public counter and by telephone.
• Maintains and types various logs and prepares reports such as lost and found property and extra patrol requests.
• Work with confidential information.
• Takes clear and complete messages and screens calls.
• Assist Office Manager with the completion of various clerical functions.
• Work with minimal supervision.
• Independently compose letters and prepare reports.
• Attend special training related to job function and disseminate information both verbally and in writing.
• Performs other related duties as required.

ESSENTIAL KNOWLEDGE AND ABILITIES

Knowledge of:

• Modern office equipment and procedures;
• Filing systems and file maintenance;
• Police and emergency operations and activities;
• Operation of computer equipment and data entry including CLETS;

Ability to:

• Work mandatory overtime:
• Speak clearly, distinctly and grammatically:
• Keep clear and accurate records;
• Understand and carry out written and verbal instruction;.
• Work under stress. Deal effectively with the public in routine as well as stressful situations;
• Work varying shifts;
• Reach a minimum height of 6 feet;
• Lift up to 75 pounds. Bend, twist and stretch;
• Effectively interpret oral and written directions;
• Work independently, making independent decisions;
• Establish and maintain cooperative working relationships with those contacted in the course of work;
• Type at a minimum speed of 45 WPM;
• Learn radio and other applicable codes within the first two month training period;
• Read, understand, and interpret maps including varying locations and directions;
• Maintain confidentiality.;

EDUCATION AND EXPERIENCE

• Education equivalent to graduation from high school.
• One year of clerical experience or satisfactory completion of specialized clerical courses.

SPECIAL REQUIREMENTS

Must live within 35-mile radius of City Hall.

LICENSES AND CERTIFICATES:

Possession of, or ability to, obtain and maintain a valid California Driver’s License.

WORKING CONDITIONS:

Environmental Conditions

Field environment: travel from site to site. While performing the duties of this job, the employee may have to travel to attend training courses.

Office environment: The employee will also work in a busy office environment with constant interruptions; noise level can be moderate to noisy.

Physical Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to walk, sit, talk and hear. The employee is occasionally required to use hands to handle, feel or operate objects, tools and/or controls; and reach with hands and arms. The employee is occasionally required to climb, balance, stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 75 pounds of weight. Specific vision abilities required by this job include close vision, color vision and the ability to adjust.

The employee must also maintain physical conditioning for walking or standing for prolonged periods of time and to operate office equipment, motorized equipment and vehicles.

Work Assignment

The employee may be required to work days, evenings, nights, weekends, holidays, other shift work and mandated overtime as part of the duties required of this position.

CAUSE FOR REMOVAL

The incumbent may be removed with or without personal fault. Reductions in the work force; the member’s inability to attend regularly to work; failure to perform competently on any of this position’s essential functions, duties, or responsibilities; excessive amounts of administrative costs associated with Non-scheduled Absenteeism and Work Performance Error and Work Productivity are among major reasons for termination with or without fault. Culpable acts or inactions contrary to the mission; Professional; Code of Ethics; Oath of Office; agency rules; policies; procedures and practices; and acts of disloyalty are major reasons for termination with fault.

Agency

City of Ripon

Address

California, USA