IVRContact Center Application Developer
Full-time
Magicforce
Seeking an experienced IVR / Contact Center Application Developer with expertise in Java Spring Boot AWS Amazon Connect and Genesys Cloud . The role involves building and supporting IVR solutions contact center applications APIs and cloud-based services that enhance customer service operations.
Required Skills
- 5 years of experience in Java Development .
- Strong experience with Spring Boot REST APIs and Microservices .
- Hands-on experience with Amazon Connect and/or Genesys Cloud .
- Experience developing IVR and Contact Center solutions .
- Strong knowledge of AWS Cloud Services .
- Experience with .
- API integration experience with CRMs databases and third-party systems.
- Knowledge of OAuth JWT and API Security .
- Experience with GitHub CI/CD pipelines and Agile/Scrum .
- Strong troubleshooting and production support skills.
Desired Skills
- Experience in Healthcare Payer Provider or Customer Service environments .
- Experience with Amazon Lex .
- Knowledge of Event-Driven Architectures and messaging systems.
- AWS or Genesys Cloud certifications.
- Experience with monitoring tools such as CloudWatch Splunk Dynatrace or New Relic .
- Exposure to Docker and Kubernetes .
Nice-to-Have
Amazon Connect Genesys Cloud Amazon Lex AWS Lambda API Gateway Spring Boot Microservices CRM Integrations (Salesforce ServiceNow Dynamics 365) and DevOps/CI-CD practices.
Duties
- Develop applications using Java Spring Boot Microservices and .
- Build and support REST APIs and backend services.
- Design and maintain IVR call routing and self-service solutions using Amazon Connect Genesys Cloud and Amazon Lex.
- Integrate contact center platforms with CRM systems databases and third-party applications .
- Configure call flows queues routing strategies and customer interaction workflows.
- Develop and support AWS-based solutions using services such as Lambda API Gateway SQS SNS DynamoDB and S3 .
- Troubleshoot production issues optimize performance and support deployments.
- Participate in code reviews CI/CD processes and Agile development activities.
- Collaborate with business and technical teams to deliver customer service solutions.
Required Skills:
Spring BootREST APIsand MicroservicesIVR and Contact Center Cloud Services
Vacancy posted 9 days ago
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