Field Support Technician

Badger Meter - Where Every Drop Counts and So Do You At Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled our customers to optimize the delivery and use of water, maximize revenue and reduce waste. Every employee at Badger Meter is an important part of our success. Here, your work doesn't just move a business forward - it shapes a more sustainable future. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation. When you join us, you'll find: Purpose-driven work that makes a real difference in communities around the globe. Career growth and development opportunities designed to help you achieve your potential. A supportive, inclusive culture where collaboration and creativity thrive. Be part of something bigger. At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet. Position Summary The Field Support Technician is responsible for providing technical support and troubleshooting for telemetry and control systems. This role requires experience in RF communications, electrical systems, PLC programming, networked control systems, as well as working knowledge of SQL databases and Linux environments. The technician will diagnose issues, support customers via phone, and assist with field service coordination while maintaining accurate documentation. This position is primarily office‑based, supporting technical customer care needs, with occasional field visits as required. While not frequent, some overnight travel within Florida may be necessary. The role also participates in an on‑call rotation to support customer needs. Key Responsibilities Respond to customer inquiries via phone and perform initial problem identification and analysis of control equipment and systems. Troubleshoot and configure telemetry systems, including pump controllers, programmable logic controllers (PLCs), radio and RF communication modules, power supplies and digital/analog modules. Support, query, and maintain data within SQL‑based customer or system databases. Perform basic troubleshooting and navigation within Linux‑based systems and environments. Interpret schematics, wiring diagrams, blueprints, and work orders to determine repair tasks. Use diagnostic tools, test equipment, and software to identify and resolve technical issues. Document troubleshooting activities, solutions, and action plans in the customer service database. Coordinate field service visits between customers and company personnel. Provide guidance and assist in training Level I technicians. Follow established procedures while exercising independent judgment in problem‑solving. Required Qualifications High school diploma or equivalent. 3–6 years of experience in electrical controls, RF communications, computer systems and networking. Working knowledge of PLC programming and control logic, HMI/SCADA systems, SQL databases (queries, data entry, basic troubleshooting), and Linux operating systems (basic commands, navigation, troubleshooting). Ability to read and interpret technical diagrams and manuals. Strong customer service and communication skills. Preferred Qualifications Advanced knowledge of PLC systems and industrial automation. Experience with telemetry systems and industrial networking. Experience supporting database‑driven or Linux‑based control systems. Physical Requirements Ability to lift and move 30–50 lbs of equipment. Regional travel required (primarily southeastern U.S., with a focus on Florida). Must possess a valid, unrestricted Florida driver’s license. Competitive Total Rewards Competitive Pay, Annual Bonus, Eligible for Annual Pay Increases. Comprehensive Health, Vision, and Dental Coverage. 15 days Paid Time Off + 11 Paid Holidays. Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost. Employer‑Paid benefits including Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more. Educational Assistance – Tuition Reimbursement up to $5,250. Voluntary benefits including additional life insurance, long term disability, accident and critical illness coverage, Health Savings Account (HSA) & Flexible Spending Account (FSA) options. Equal Opportunity/Affirmative Action Employer This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the "EEO is the Law" poster supplement at Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship. Privacy Statement The Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. Please see the privacy statement on our website here. #J-18808-Ljbffr