Security Officer

FAIRMONT

Job Description

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

Patrol hotel property, guest areas, back-of-house spaces, entrances, exits, and surrounding areas to promote safety and security
Monitor and respond to security concerns, suspicious activity, emergencies, and safety hazards appropriately and professionally
Provide courteous assistance and directions to guests, visitors, and colleagues as needed
Respond promptly to incidents including medical situations, disturbances, accidents, alarms, and emergency calls
Complete detailed and accurate incident reports, daily activity logs, and required documentation
Monitor security systems, surveillance equipment, access control systems, and fire/life safety systems as assigned
Assist with crowd management, special events, VIP arrivals, and hotel functions as needed
Support hotel emergency response procedures and evacuation protocols
Collaborate with hotel leadership and local emergency responders when necessary
Ensure compliance with hotel policies, safety procedures, and applicable laws and regulations
Maintain confidentiality and professionalism when handling sensitive situations
Promote a positive and professional presence consistent with luxury hospitality standards
Participate in required training programs, safety drills, and departmental meetings
All other duties as assigned.

Qualifications

Previous security, law enforcement, military, hospitality security, or related experience preferred
Luxury hotel or customer service experience preferred
Strong verbal and written communication skills
Ability to remain calm, professional, and solution-oriented during stressful situations
Strong observation, problem-solving, and conflict-resolution abilities
Ability to work independently and collaboratively within a team environment
Basic computer proficiency and ability to complete written reports accurately
Professional appearance and demeanor required
Ability to work flexible schedules including evenings, overnight shifts, weekends, and holidays
High school diploma or equivalent preferred
Must be legally authorized to work in the United States
Must meet all applicable Louisiana licensing or certification requirements for security personnel, if required for the position

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply

Vacancy posted 8 days ago

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