Customer Service Specialist

Css Bmet Medical Logistics SupplyAjanta Consulting, LLCWright-Patterson AFB, OHThis position is contingent upon bid awardThe CSS BMET Medical Logistics Supply delivers oversight of the procurement of medical supplies and equipment, maintenance of medical equipment, and procurement and control/accountability of all medical equipment as well as responsibility for the medical Technical Order Distribution Office (TODO). The line programs include tool control and accountability, non-medical support equipment, and Foreign Object Damage (FOD).ResponsibilitiesEnsure all maintenance and repair activities are performed in compliance with OSHA, DoD, and MTF safety regulations.Test and calibrate components using manufacturers' manuals and troubleshooting techniques, hand tools, power tools and measuring devices.Keep records of maintenance, repair, and required updates of equipment as defined by DAFI, within the Defense medical Logistics Standard Support (DMLSS) system, or as designated by leadership.Assess and evaluate the condition of in-use medical equipment for maintenance, upgrade, or replace recommendations.Inspect and test malfunctioning medical and related equipment following manufacturers' specifications, using test and analysis instruments.Disassemble malfunctioning equipment and remove, repair, and replace defective parts such as motors, transformers, and circuit boards.Perform preventive maintenance or service such as cleaning, lubricating, and adjusting medical and simulation equipment in accordance with OEM specifications.Test, evaluate, and classify excess or in-use medical and simulation equipment and determine serviceability, condition, and disposition in accordance with regulations.Study technical manuals and attend training sessions provided by equipment manufacturers to maintain current knowledge and technical proficiency.Provide training to medical staff by explaining and demonstrating correct operation and operator preventive maintenance of medical equipment.Safely operate a government vehicle when required to service medical equipment in other buildings.Operate hand trucks and forklifts.Maintain a clean and safe work environment in accordance with industrial safety standards (e.g., AFI 91-203).Sweep warehouse floors and remove trash/debris from the areas immediately outside the facility's garage doors.Mop warehouse floors.Dispose of all cardboard by breaking it down and placing it into the designated Government-provided recycling dumpsters.Other duties as assignedQualificationsAssociate's degree in biomedical Equipment Technology or Engineering.Minimum two (2) years experience in biomedical equipment technician experiencePossess a valid U.S. driver's license to obtain authorization to operate a Government vehicle to service medical equipment in other buildings.Minimum one (1) year of military medical/military deployment experience.Knowledge, Skills and AbilitiesExperience in application of electronic principles to diagnose functional operation failures, component- level troubleshooting, and system configuration management.Experience in applying a wide range of specialized methods, principles, and techniques of electronics and complex medical system failures, recovery of systems, adjusting, modifying, and improving systems to include hardware and software components.Experience ensuring compliance with including, but not limited to, the DoD/DoW, The Joint Commission, AAAHC, CAP, OSHA, NFPA, NEC, and FDA regulations, procedures, and practices as it applies to biomedical equipmentExperience in the interpretation of technical data such as drawings, schematics, blueprints, and specifications of complete electronic systems; in analyzing problems in integrated/interfacing systems involving numerous complex circuits; and in using complex electronic and electromechanical test and measuring equipment using integrated test functions for different purposes.Experience troubleshooting and resolving technical and performance issues for highly complex electronic systems.Experience in signal tracing and inter-system logic analysis across integrated electronic platforms.Proficiency in professional oral and written communication including interpersonal skills necessary to represent the organization professionally and maintain collaborative working relationships.Proficient with Microsoft Office 365 Cloud based suite of productivity apps, to include Word, Excel, PowerPoint, Teams, SharePoint, and Adobe Acrobat programs.Knowledge and understanding of applicable Air Force and professional standards.Experience with the Defense Medical Logistics Standard Support (DMLSS).Ability to lift and/or move up to 51 pounds and heavier loads occasionally, ensuring all movement of equipment adheres to NIOSH lifting equations and safety standardsPhysical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions that include the arms, wrists, hands and/or fingers. The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 51 pounds. Specific vision abilities required by this job include close vision.Any estimated salary provided by this job board may not align with Chenega's compensation program. Please apply to connect with a recruiter who can provide more details.