Assistant Director, Admissions

Assistant Director, Admissions

Muhlenberg College invites applications for an individual eager to join a diverse, dynamic, and student-centered Admissions team. The Assistant Director of Admissions will participate in the recruitment initiatives of the office, including application review, interviewing students, outreach activities, program and event participation, and recruitment travel.

Characteristic Duties & Responsibilities:

• Develop and maintain relationships with high school counselors, community-based organizations, independent counselors, alumni, and other external partners within assigned recruitment territories.
• Utilize the College's CRM (Slate) and other technology systems to document student interactions, manage communications, monitor recruitment activity, and support data-informed recruitment strategies and reporting.
• Conduct personalized outreach to prospective students and families through phone, email, text messaging, virtual appointments, and other communication platforms to guide students through the enrollment process.
• Collaborate with academic departments, financial aid, student affairs, and other campus partners to support recruitment initiatives and provide exceptional service to prospective students and families.
• In collaboration with supervisor and VP for Enrollment Management, analyze recruitment data and market trends to develop and implement strategic territory plans that support enrollment goals.
• Represent Muhlenberg College to prospective students, families, and counselors at events ranging from one-on-one meetings to large presentations.
• Evaluate applications for admission, interview prospective students, and serve on the Admissions Committee.
• Explain financial aid processes, timelines, and available resources to prospective students and families, partnering closely with the Office of Scholarships and Financial Aid to assist students in understanding their financial aid offers and college affordability.
• Manage program portfolio and confidential records that may include data management, office/market research, travel management, special population outreach, and communications depending upon skill set and interest.
• Meet established recruitment goals for inquiries, applications, campus visits, admits, and enrolled students within assigned territories.
• Other duties as assigned.

While no one person may possess all the qualifications listed below, the ideal candidate will have many of the following professional experiences and characteristics:

Required Qualifications:

• Bachelor's degree from an accredited institution.
• Able and willing to travel, including long distance travel by automobile, train, and airplane to cover recruitment travel.
• Demonstrated ability to work both independently and as part of a team.
• Demonstrated commitment to providing exceptional customer service and creating a welcoming, student-centered experience for prospective students and families.
• A strong commitment and understanding of the benefits of a residential liberal arts and sciences undergraduate experience.
• Experience working effectively and supporting inclusion within a diverse community (prospective and current students, faculty, staff, and visitors, etc.).
• Effective time management and organizational skills.
• Excellent written and oral communication skills, with public speaking and presentation experience.
• Willing and able to work irregular hours, including evenings and weekends (approximately ~4-5 weekends per semester, abbreviated hours, with remote work available in some cases).
• The ability to transport materials, which may be heavy at times, and to effectively and dynamically present to audiences (e.g. at high schools, prospective student days, etc.).
• Valid driver's license with acceptable driving record.
• Successful completion of satisfactory background checks.

Preferred (but not required) Qualifications:

• 1-2 years of experience in an undergraduate admission office, as either a professional or a student tour guide, or experience with high schools, community colleges, and/or community-based organizations supporting college access and success.
• Experience working with diverse student populations, including first-generation, transfer, international, or underrepresented students.
• Experience living or working in New York City or professional knowledge of the New York City school system. (The travel territory for this position may include the New York City region).

Schedule & Benefits: This is a full-time, year-round position located in Allentown, PA. Muhlenberg College offers a highly competitive benefits package, including but not limited to, generous holidays (including three days off for Thanksgiving and an extended winter break between Christmas Eve and New Year's Day), vacation (22 days per year), sick leave, paid parental leave, Life Sports Center membership, tuition programs at the undergraduate and graduate level, medical, dental and vision coverage, flexible spending plans, college-provided short-term disability, life insurance, and retirement.

The College & Surrounding Area: Founded in 1848, Muhlenberg College is a private, residential liberal arts college offering baccalaureate and graduate programs. At Muhlenberg, we are committed to a campus community that ensures students, faculty, and staff of all backgrounds feel welcome, respected, valued, and included. Muhlenberg College is dedicated to shaping creative, compassionate, collaborative leaders through rigorous academic programs in the arts, humanities, business, natural sciences, and social sciences; pre-professional programs in law, health, and theology; and progressive workforce-focused post-baccalaureate certificates and master's degrees. A diverse city of 125,000 located in Pennsylvania's Lehigh Valley, Allentown is the third-largest city in the state and is located just 60 miles north of Philadelphia and 90 miles west of New York City. The region, also comprising neighboring Bethlehem, Easton, and more, is home to a vibrant arts scene, extensive parks and recreational opportunities, and a rich blend of diverse cuisine. Check out Allentown and Life in the Lehigh Valley | Muhlenberg College to learn more.

To apply, upload your complete application package as a single PDF document. A complete application will include: (1) a cover letter summarizing qualifications, (2) a curriculum vita, (3) three professional references, and (4) a separate statement speaking to how your professional experience will contribute to a more inclusive community at Muhlenberg. To initiate your application, use the APPLY button.