AI Enablement Consultant - (Microsoft 365 Copilot/ MS Copilot Studio/ MS Copilot Cowork)

Job Description

We are

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At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17000+, and has 58 offices in 21 countries within key global markets.

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Our Challenge:

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Identify and prioritise where AI can save time across business-as-usual (BAU) work, operational support and administrative tasks. Raise the team’s practical fluency with Microsoft 365 Copilot, Copilot Cowork and Copilot Studio so new habits stick. Deliver a small set of working agents, skills and reusable prompts that the team owns and can extend. Leave behind a governed, documented approach the team can sustain without external support.

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Additional Information*

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The base salary for this position will vary based on geography and other factors.

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In accordance with law, the base salary for this role if filled within “Piscataway, NJ/ NYC, NY/ Charlotte, NC is $140K - $150K/year & benefits (see below).

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Responsibilities:

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Discovery and opportunity assessment:

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Work with team members in the US and UK to map day-to-day BAU, operational support and administrative work. Identify efficiency opportunities, including areas where the team already has the skills but lacks access to the right tools or the opportunity to apply them, and prioritise them by value and effort.

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Enablement and brown bag sessions:

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Plan, organise and deliver a series of brown bag sessions that bring the team up to speed on Microsoft 365 Copilot, Copilot Cowork and Copilot Studio, using real Corporate Platforms scenarios. Schedule sessions to suit both US Eastern and UK time zones and record them for later use.

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Agent and skill build"

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Support the design and building of agents and skills for Corporate Platforms use with Copilot Studio and Copilot Cowork, integrating with Teams, SharePoint, OneDrive, Outlook and Power Automate where appropriate. Coach team members to build alongside the consultant rather than for them.

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Adoption and change:

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Encourage day-to-day use through champions, follow-up clinics and practical guidance. Track adoption and usage, gather feedback and adjust the approach as the engagement progresses.

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Governance and responsible AI:

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Design every solution within Client’s AI governance, including license-owner approval for Copilot capabilities, data handling and responsible AI principles. Account for UK and EU data residency: access to Anthropic models in Copilot and Cowork is restricted for UK and EU colleagues because those models may process data in the US, and is opt-in after considering client, contractual and regulatory obligations.

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Knowledge transfer and handover:

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Document solutions, prompts and ways of working so the team can run and extend them independently. Agree ownership for each agent and skill and complete a structured handover before the engagement closes.

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Deliverables:

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• Opportunity assessment and backlog of AI use cases, prioritised by value and effort, with recommended tools and owners.
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• Training plan, brown bag session materials and session recordings, organised for ongoing reference.
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• A set of working agents and skills built with Copilot Studio and Copilot Cowork, plus a curated prompt library for common Corporate Platforms tasks.
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• Playbook and how-to guides covering build standards, governance checkpoints, and support and ownership arrangements.
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• Final report summarising adoption metrics, outcomes achieved, lessons learned and recommendations for next steps.
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Requirements:

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• Strong hands-on expertise in Microsoft 365 Copilot, Copilot Cowork and Copilot Studio, including designing, building and publishing agents.
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• Deep working knowledge of the Microsoft 365 ecosystem: Teams, SharePoint, OneDrive, Outlook and Power Platform, particularly Power Automate.
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• Proven track record of identifying and delivering productivity improvements through AI and automation in an enterprise setting.
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• Experience designing and delivering engaging training for technical and non-technical audiences, in person and virtually.
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• Sound understanding of data protection, responsible AI and regional data residency considerations, especially for UK and EU users, and of working within enterprise approval and licensing controls.
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• Excellent stakeholder management and communication skills, with the ability to work across US and UK teams and time zones.
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Preferred, but not required:

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• Relevant Microsoft certifications, such as Copilot or AI-related credentials or Power Platform certifications.
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• Experience with SharePoint-based intranets or corporate internet platforms.
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• Prior enterprise AI enablement or adoption programmes, ideally in a regulated environment.
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We offer:

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• A highly competitive compensation and benefits package.
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• A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
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• 10 days of paid annual leave (plus sick leave and national holidays).
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• Maternity & paternity leave plans.
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• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
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• Retirement savings plans.
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• A higher education certification policy.
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• Commuter benefits (varies by region).
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• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
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• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
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• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
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• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
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• A flat and approachable organization.
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• A truly diverse, fun-loving, and global work culture.
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S YNECHRON’S DIVERSITY & INCLUSION STATEMENT

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Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

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All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.