Service Operations Assistant

Job Description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Position Purpose
The Service Operations Assistant supports front-end and customer service operations by assisting store leadership in delivering exceptional customer service, maintaining operational standards, and ensuring efficient execution of daily store activities. This position provides leadership support, assists with associate development, and helps achieve service, productivity, and operational goals throughout the store.
Key Responsibilities Customer Service

• Deliver outstanding customer service and promote a positive shopping experience.
• Assist customers with questions, concerns, returns, exchanges, and service requests.
• Resolve customer issues professionally and promptly.
• Promote company programs, services, and customer loyalty initiatives.
• Serve as a role model for customer service excellence.

Front-End and Service Operations

• Support daily front-end operations, including check stands, self-checkout, and customer service areas.
• Assist in monitoring customer traffic and service levels to ensure efficient checkout experiences.
• Ensure compliance with cash handling, register operations, and loss prevention procedures.
• Help maintain clean, organized, and safe service areas.
• Support opening, closing, and shift transition activities as assigned.

Leadership and Team Development

• Provide daily support and direction to front-end and service associates.
• Assist with onboarding and training new employees.
• Help reinforce performance expectations and operational standards.
• Promote teamwork, accountability, and a positive work environment.
• Support leadership with coaching and employee development efforts.

Operational Compliance

• Ensure compliance with company policies, procedures, and workplace safety requirements.
• Monitor adherence to front-end operating standards.
• Support operational audits and compliance initiatives.
• Assist with maintaining accurate records, documentation, and reporting requirements.
• Identify operational concerns and communicate them to store leadership.

Financial Performance

• Support achievement of productivity, labor, and customer service goals.
• Assist in minimizing cash variances and operational losses.
• Promote efficient use of labor resources and workflow management.
• Support execution of store promotions and service initiatives.
• Contribute to achieving overall store operational objectives.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail, grocery, or customer service experience required.
• Prior leadership or supervisory experience preferred.
• Strong customer service, communication, and interpersonal skills.
• Ability to multitask and make sound decisions in a fast-paced environment.
• Basic computer and cash handling experience preferred.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, reach, lift, and carry items weighing up to 25 pounds regularly and more with assistance when necessary.
• Ability to perform repetitive motions throughout the workday.
• Ability to work a flexible schedule based on business needs.

Work Environment

• Retail grocery store environment.
• Frequent interaction with customers, associates, and management.
• Fast-paced environment requiring strong organizational and problem-solving skills.
• Flexible schedule including mornings, evenings, weekends, and holidays as business needs require.

Success Measures

• Strong customer satisfaction results.
• Efficient front-end and service operations.
• Compliance with cash handling and operational procedures.
• Employee engagement, training, and development.
• Achievement of productivity and service goals.
• Consistent execution of company customer service and operational standards.

We also provide a variety of benefits including:

• Competitive wages paid weekly

• Access to up to 50% of your earned wages before payday, via our partnership with Stream

• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: ACI Values

About Us

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!


Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.


Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.


Bring your flavor


Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer


The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.


Albertsons is an Equal Opportunity Employer


This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.


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