Jr. Analyst, Customer Order Execution

Jr. Analyst, Customer Order Execution – US & Canada

LOCATION: Tulsa SSC

REPORTS TO: Supervisor, Customer Order Execution

Job Grade: D

Company Background:

Ingredion is a Fortune 500 provider of ingredient solutions that help nourish, comfort, sustain, and delight people around the world. Ingredion’s wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences. Our specialty portfolio includes starch-based texturizers, clean and simple ingredients, plant-based proteins, sugar reduction and specialty sweeteners, and food systems. Our innovative ingredient solutions are used by consumers in everyday products, from foods and beverages to paper and pharmaceuticals. And we do it all in a planet-friendly sustainable manner.

We bring the potential of people, nature and technology together to make life better.

That’s our purpose. We are all IN to make life better!

Every day, Ingredion employees bring their skills, creativity, and passion together to deliver ingredient solutions that enhance people’s lives. We are innovators who combine the power of technology with the best of nature to delight our customers and consumers. We hold ourselves to the highest standards in ethics, safety, quality and sustainability. Unlocking the potential of people, nature and technology to make life better is what drives us in every aspect of our business.

If you are interested in making life better, we are all IN to learn more about you! A bit about what you can expect from the employee experience at Ingredion:

The chance to make a difference

No matter where you work in the company, you’ll have an opportunity to make life better… for our colleagues, customers, communities, and the world.

Passionate people, motivated to excel

Our highly talented people have a passion for learning and achievement and are driven by our inspiring purpose to make life better and our core values: Care First, Be Preferred, Everyone Belongs, Innovate Boldly, and Owner’s Mindset.

A warm, welcoming environment

At Ingredion, everyone belongs! We embrace diversity and foster an inclusive work environment where individuals feel supported and enabled to contribute their very best every day.

A place where you can grow personally and professionally

We believe everyone has great potential, and we strive to nurture that potential into great personal and professional achievements.

An environment that enables innovation and collaboration

We are creating the conditions that inspire and enable innovation - in our products and services, as well as in how we do our work day-to-day.

Ingredion is seeking a Jr. Analyst, Order Execution to join the Customer Order Execution team for our Tulsa Location supporting primarily the Americas (United States & Canada). The Jr. Analyst will be responsible for helping execute the Order to Invoice Operations strategy in the US/Canada region to ensure delivery of high-quality service to our Customers aligned to Ingredion’s Customer Experience commitments (responsive, empathetic, proactive, and innovative).

This role is essential in supporting the Customer Order Execution team with the focus of supporting timely and accurate Customer order processing to drive improved Customer Experience while mitigating invoicing risks. The Jr. Analyst will also participate in special projects, support team development, and serve as a point of contact to troubleshoot and quickly resolve Customer issues.

This role will be making decisions while supporting the Commercial and Customer Service teams and identifying and implementing processes to increase effectiveness, productivity, and efficiency of the department. This position requires a strong customer service focus, the ability to promptly resolve business issues, and strong aptitude to evaluate data effectively. This position is critical to maintaining and expanding relationships with Ingredion’s Customers and Business Partners.

Core Responsibilities:

Support Tulsa SSC Customer Order Execution Team: Support the end-to-end delivery of Order to Invoice Operations services supporting the US and Canada region to ensure efficient operations and timely and accurate order processing.

• Support Order to Invoice Operations team in day-to-day operations

• Expand and improve Order management and billing automation activities

• Manage all aspects of assigned activities and deadlines

• Support internal customer inquiries escalated as needed with a sense of urgency

• Support and help enhance Team, especially in the areas of technology capabilities and skills

• Provide training to new employees and system users on Policies, SoPs, and Controls

• Maintain high level of Customer Service

• Strong ability to set clear goals and support a high performing team

Enable Order to Invoice Operations Strategy: Collaborate with the Supervisor, Customer Order Execution and Associate Manager, Customer Contract Order Enablement and Portals Billing to enhance Order to Invoice Operations strategies aligned with the business needs, Customer experience, and the work and workforce at Ingredion.

• Collaborate with Key Business Partners and report on monthly performance

• Identify issues and process improvements for Steering committee review

• Continually implement enhancements to further improve and streamline processes, including proper testing and communication to Leadership

• Suggest adjustments to improve data quality and processing efficiency, including enhancements to the import and export of data between various applications

Monitor SLAs and Reporting: Ensure adherence to Service Level Agreements, produce and review reports on Order processing, and identify and track any system or process performance issues. Escalate issues as necessary for timely resolution.

• Ensure that all risk mitigating controls are completed and addressed weekly

• Conduct all daily, weekly, and monthly activities to drive compliance to policies

• Support audits and work with Team on remediations as required

• Enforce and maintain SOX compliance for policies and procedures

• Assist with month-end and year-end close activities as needed

Project Management: Demonstrated ability to manage multiple projects simultaneously, ensuring delivery of targeted results.

Team Development: Support the Supervisor with development of employees in the Tulsa SSC Order Execution Team. Help support training needs and assignments to deepen other team member’s understanding of Financial Operations processes.

Qualified candidates will have:

Customer Order Management Expertise: Exhibit knowledge of the policies, procedures, and controls of Customer Order Management, including a minimum of one (1) year of Order to Invoice value chain experience. Demonstrated technical skills with a high level of operational excellence.

Education: Bachelor's degree in business-related field, preferred

Business Acumen: Exhibit understanding of business and financial concepts.

Design Thinking Skills: Solid systems knowledge and passion for advancing technology integration to automate processes with proven technology expertise within the Order to Invoice value chain.

Analytical Skills: Ability to analyze complex problems, research complex issues, draw appropriate conclusions, and develop and implement solutions.

Influencing Skills: Exhibit influencing skills and collaborate effectively across multiple levels of the enterprise to produce positive business outcomes with Customers and internal Business Partners.

Adaptability and Flexibility: Adapt and remain flexible in dealing with evolving business needs. Effectively manage ambiguity.

Prioritization and Time Management: Ability to prioritize and manage competing requests and priorities.

Teamwork: Proven skill in promoting harmonious working relationships in a team environment to achieve departmental goals.

Talent Culture: Promote a talent culture that values superior talent, drives performance, coaches transparently, and builds strong teams globally. Continuous improvement attitude to seek out and implement best practices, lead projects, and meet all deadlines.

Results Focus: Highly organized with a high degree of attention to detail. Push to drive personal and organizational results, make timely decisions, and benefit Ingredion globally.

Shared Services Environment: Prefer prior experience in a Global Shared Services environment.

Computer Proficiency: Strong computer skills including SAP, Salesforce, Microsoft Word, Excel (advanced), PowerPoint, and experience with new technologies to drive automation.

Communications: Excellent communication, customer service and organizational skills. Exhibit a positive attitude and willingness to interact with Customers and Executive level Business Partners. Presentation skills necessary to effectively communicate, update, persuade and facilitate discussions with all levels of Management.

Relocation Available? No

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.

We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability—mental or physical—marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law (“protected classifications”). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.

Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey.

Relocation Available:

Pay Range:

This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data and applicable bargaining agreement (if any).

Incentive Compensation:

As a part of the total compensation package, this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus.

Benefits:

Full-time roles are eligible for our comprehensive benefits package which includes medical, dental and vision coverage as well as a 401(k) plan with an competitive company match.