Manager Quality

Position OverviewThe Quality Manager is responsible for leading and maintaining the quality management system for a pressure-sensitive label stock manufacturing facility. This role ensures that raw materials, in-process production, and finished goods meet defined specifications and customer expectations. The Quality Manager oversees incoming raw material inspection, QC laboratory operations, manages customer claims, drives corrective and preventive actions, and supports continuous improvement initiatives to enhance product quality, process efficiency, and customer satisfaction. ResponsibilitiesLead the Quality Team consisting of an Engineer, Claims Analyst, Specialist, Incoming Inspector, and 16 Technicians, setting expectations and providing performance feedback.Establish and oversee raw material incoming inspection activities and vendor claims and corrective action process.Manage daily operations of two QC laboratories; ensure testing is conducted and reported with accuracy and precision.Lead internal training on quality standards and expectations.Lead disposition decisions for nonconforming materials.Report on quality performance; review customer claims for trends and improvement opportunities.Conduct statistical analysis to drive decisions and priorities.Lead problem-solving using root cause analysis methodologies such as 8D, 5-Why, and Fishbone analysis.Perform internal quality audits, monitor data trends, and identify ways to reduce waste, minimize risk, and increase efficiency.Maintain and control documentation and data, including completion of customer quality surveys.Collaborate cross-functionally:With R&D and Technical Service Engineers to understand customer requirements and ensure they are being met by established quality standardsWith Procurement to ensure raw materials from external suppliers meet quality requirementsWith Operations to proactively identify and resolve issues impacting product qualityMaintain a safe work environmentTravel to customers and suppliers as needed to gain first-hand knowledge (10%)Other duties as assigned by the Technical DirectorThe Quality Manager reports directly to the Technical DirectorQualificationsBS. Degree in Engineering, Materials Science, Chemistry, or related field. 5+ years of experience in quality management in a manufacturing environment5+ years in a leadership position with direct reportsWorking knowledge of statistical methods and process controlSix Sigma Green or Black Belt certification preferredBackground in labels, packaging, or paper science preferredFamiliarity with ISO 9001 complianceEffective communication, interpersonal, leadership, coaching, associate development, and conflict resolution skillsDemonstrated ability to work collaboratively with a variety of team members at all levels and functions of the organizationAbility to apply analytical and problem-solving skills quickly and effectivelyStrong organizational, time management, and prioritization skills with high attention to detailDedication to excellence and continual focus on customer service with a servant leader mindsetPersonal motivation to set high but achievable standards and see opportunities to improveThis position will work on-site at our division headquarters in Green Bay, WICompensation & BenefitsIn addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, STD, LTD, life insurance, company matching 401(k) and pension. Green Bay Packaging benefits may vary by position or division.Company OverviewStarted in 1933, Green Bay Packaging Inc. is a family-owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, WI, Green Bay Packaging Inc. employs over 5,000 team members and operates more than 40 facilities in 16 states. Green Bay Packaging is committed to innovative product development, sustainable forestry practices, and emphasizes safety, quality, and continuous improvement. For more information, visit gbp.com.Job SummaryRequisition Number: MANAG002807Job Category: Management \& SupervisionSchedule: Full-Time