Customer Service Specialist

Inbound Inquiry Response Specialist

Are you a strong communicator who enjoys helping people and working remotely? Western States Lodging & Management is seeking a part-time Inbound Inquiry Response Specialist to support our team during the busy summer season, with ongoing PRN (as-needed) opportunities afterward.

This is a great opportunity for someone looking for flexible, remote work while making a meaningful impact.

Schedule & Position Details

• Part-time, remote position (12-15 hours per week)
• Coverage needed starting May 8 through the summer
• Opportunity to continue in a PRN/on-call capacity after summer

Pay & Benefits

• $15-$20 per hour (based on experience)
• Hotel discounts
• Supportive, team-oriented culture
• Opportunity for continued PRN work and growth

About Us

Western States Lodging & Management develops and manages hotels, senior living communities, multi-family housing, and conference centers. Built on strong family values, we pride ourselves on our "personal touch" approach-creating meaningful relationships with our team members, residents, and partners.

What You'll Do

As the first point of contact for prospective residents and their families, you will play a key role in creating a positive first impression and driving occupancy.

Key Responsibilities:

• Respond to inbound inquiries from web-based lead sources
• Qualify and convert Marketing Qualified Leads (MQLs) into Sales Qualified Leads (SQLs)
• Build rapport with prospective residents and families
• Schedule tours and appointments for communities
• Collaborate with sales, marketing, and executive teams
• Accurately track and manage leads in company systems
• Deliver exceptional customer service with every interaction

What We're Looking For

• Positive, "can-do" attitude and strong attention to detail
• Excellent verbal and written communication skills
• Ability to quickly connect and build trust with others
• Comfortable working independently in a remote environment
• Strong organizational and time management skills
• Proficiency with computers and CRM systems
• Team-oriented mindset with a customer-first approach
• Senior Living experience is preferred
• WelcomeHome experience is preferred

Physical Requirements

• Ability to sit and work at a computer for extended periods

Why Join Us?

At Western States Lodging & Management, you'll be part of a company that values people, relationships, and growth. This role offers flexibility, meaningful work, and the opportunity to continue with us beyond the summer.

Apply Today!

If you're ready for a flexible, remote role where you can make a difference, apply now-we'd love to hear from you!