Service Desk Manager: ITIL-4 Leader with SLA Excellence

Dhaka Technologies Limited Company is seeking an experienced Service Desk Manager to lead their Technical Service Desk. This role involves overseeing IT incidents, ensuring SLA compliance, and driving continuous service improvement. The ideal candidate has solid experience with the ITIL 4 Framework and the ability to manage both onsite and remote teams in a mission-focused environment. #J-18808-Ljbffr