Product Owner

Job Description

Job Description

Job Summary:

The Product Owner is a key liaison between market needs and delivery of a solution. In this role, the Product Owner owns the backlog end-to-end—writing clear epics, user stories, and acceptance criteria, collaborating with engineering and UX, and leveraging AI tools to work efficiently at scale. 

Duties and Responsibilities:

• Independently manage and prioritize the product backlog, ensuring the team always works on the highest-impact work
• Author well-structured epics, user stories, and acceptance criteria; leverage AI tools (e.g., Claude, ChatPRD, Rovo) to produce and refine backlog artifacts efficiently and at scale
• Design and maintain reusable prompt templates for recurring PO tasks — story generation, acceptance criteria drafting, refinement prep — so AI-assisted output is consistent and team-ready
• Lead the planning of product release plans and set expectations for delivery of new functionalities
• Confirm that executed stories comply with Neumo’s Definition of Done
• Collaborate with cross-functional teams, including engineering, marketing, sales, and customer support, to ensure successful product releases
• Engage with customers and stakeholders to gather, validate, and translate requirements into actionable backlog items
• Facilitate agile ceremonies (sprint planning, reviews, retrospectives) and drive continuous improvement
• Ensure product decisions align with user needs, business goals, and technical capabilities
• Work closely with senior leadership to inform product strategy and provide updates on product progress and milestones
• Monitor and report on product performance, quality, and usage metrics
• Perform other duties as assigned

Education and Experience:

• 3+ years' experience working in Agile methodology and a deep understanding of various phases of the Software Development Life Cycle; preferably in Product Owner or Business Analyst role
• Public sector software or familiarity with judicial systems is a strong differentiator
• Proficiency with tools such as JIRA, Azure DevOps, and Figma; experience with AI productivity tools (e.g., Claude, ChatPRD, Copilot) to accelerate story creation and analysis; 
• Familiarity with technical concepts including APIs, middleware, services, and SQL

Knowledge, Skills and Abilities:

• Proficiency in prompt engineering as applied to product work — structuring context-rich, role-specific prompts that generate well-formed epics, stories, and acceptance criteria, and iterating on prompts to achieve alignment with Definition of Ready/Done
• Strong written communication skills and client presence; able to translate effectively between technical and business audiences
• Ability to create epics, user stories, user journeys, wireframes, and basic diagrams to convey ideas 
• Able to juggle multiple competing priorities 
• Ability to persuade, encourage and motivate others to beat deadlines

Work Environment

The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual work station, using telephone and computer

Physical Demands

• Must be able to remain in a stationary position for most of the day
• Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
• This position needs to occasionally move about inside the office
• The person in this position frequently communicates via telephone

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.