Medical Support Assistant (Advanced)

Advanced Medical Support Assistant

The Advanced Medical Support Assistant (AMSA) provides expert administrative support tailored to patients, working within an interdisciplinary coordinated care framework. This role demands a high level of administrative judgment and adaptability in navigating various clinical flow processes necessary for accessing care across multiple clinics, specialties, and community resources. Major duties include, but are not limited to:

• Proposing updates to existing clinic procedures to ensure alignment with current administrative guidelines.
• Serving as the first line of contact with the Veteran and must be knowledgeable on a wide variety of subjects regarding the VA.
• Running the Encounter Action Required Report (EARR) and providing findings to providers to facilitate accurate workload credit and revenue collection.
• Receiving and routing all Veterans who report to the facilities for scheduled and unscheduled examinations and appointments.
• Processing first party requests and ensuring forms are complete and accurate.
• Ensuring non-VA records are forwarded to the appropriate provider for review and forward to the appropriate agency prior to inclusion into the patient's medical record.
• Scanning and indexing materials accordingly into electronic medical records, on a timely basis and within established guidelines, and makes the proper disposition of documents.
• Demonstrating a high degree of customer service i.e.; tact, poise, and diplomacy must be used in dealing with Veterans who may have multiple health problems and may be frustrated with the diagnostic process.
• Capturing insurance and demographic information on all Veterans, explaining VA's role in insurance reimbursement. Accurately entering insurance information into the buffer and scanning both sides of the insurance card.
• Supporting patient safety standards through correct identification of all patients through use of two forms of identification, in accordance with current VA policies.
• Receiving telephone calls and visitors to the VA, (i.e., patients, families, and friends of patients) regarding such things as the availability of, and procedures for obtaining medical assistance, directions and information for contacting various departments, services and requests for changes in scheduled appointments.
• Running the following reports/queries daily (not all-inclusive): Opening Text Orders, Patient Care Encounter (PCE), Recall Reminder Delinquent Report, Recall Reminder Non-Compliant Report, and Consult Tracking Report.

Total Rewards of a Allied Health Professional

Work Schedule: Monday - Friday, 7:30am - 4:00pm, 8:00am - 4:30pm, 8:30am - 5:00pm, or 9:00am - 5:30pm

Recruitment Incentive (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 55656-F

Permanent Change of Station (PCS): Not Authorized