Hotel Manager

Job Description

Job Description

About the Position

WB Holdings, Inc. is seeking an experienced, hands-on Hotel Manager to oversee the daily operations of our Lomira hospitality property. This role is responsible for creating a safe, clean, and welcoming environment while delivering an outstanding experience for every guest.

The ideal candidate is a strong leader with hotel management experience, excellent problem-solving skills, and the ability to successfully manage employees, guest relations, financial performance, and hotel operations.

• Oversee daily hotel operations, including the front desk, housekeeping, maintenance, guest relations, and other operational areas.
• Assist team members with daily responsibilities as needed to support efficient hotel operations.
• Maintain high standards for guest service, cleanliness, quality, and safety.
• Create a guest-focused culture and ensure visitors receive exceptional service throughout their stay.
• Respond promptly and professionally to guest concerns, feedback, and service issues.
• Recruit, train, supervise, schedule, and evaluate hotel employees.
• Conduct performance evaluations, provide feedback, and implement training to support employee development.
• Work with the marketing team to develop promotions and packages that increase occupancy and revenue.
• Monitor hotel budgets, expenses, revenue, and financial reports.
• Track occupancy levels, room rates, and market trends to support pricing and revenue strategies.
• Identify cost-control opportunities and recommend operational improvements.
• Negotiate contracts with suppliers and vendors to obtain high-quality goods and services at competitive prices.
• Enforce hotel health, safety, security, and operational procedures.
• Obtain and maintain required licenses and certifications related to pool and food-service operations.
• Ensure compliance with applicable employment, health, safety, lodging, and food-service regulations.
• Perform other duties as assigned.

• Previous experience as a Hotel Manager or in a comparable hospitality leadership position.
• Strong leadership, interpersonal, and team-management skills.
• Excellent verbal and written communication skills.
• Strong customer-service and problem-solving abilities.
• Ability to remain professional and make sound decisions during challenging guest, employee, or operational situations.
• Experience with hotel management software and Microsoft Office.
• Bachelors degree in Hospitality Management, Business Administration, or a related field preferred.

• Ability to frequently sit, stand, walk, speak, listen, and use office equipment.
• Ability to frequently lift or move products and inventory weighing up to 20 pounds.
• Work is primarily performed in an office environment, with involvement throughout hotel operations.
• Reasonable accommodations may be provided to qualified individuals with disabilities.

If you are an experienced hospitality professional who enjoys leading teams, improving hotel performance, and creating memorable guest experiences, we encourage you to apply.

WB Holdings, Inc. is an equal opportunity employer and provides employment opportunities without discrimination in accordance with applicable federal, state, and local laws.