Hybrid WFM Specialist: Contact Center Scheduling&Analytics

disABLEDperson Inc

Disabledperson, Inc is seeking a proactive Workforce Management Specialist for its HR Service Center team in Irving, TX. This role includes agent scheduling for various channels, monitoring KPIs, and collaborating with leadership for staffing needs. The ideal candidate will have a strong analytical mindset, excellent communication skills, and proficiency with cloud contact center platforms like AWS Connect. The position offers a hybrid work schedule, requiring on-site presence, and promotes data-driven operational improvements. #J-18808-Ljbffr

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Vacancy posted 1 day ago

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