Collections Analyst (Richmond)

ProspectBlue is working with a client in Richmond, VA to find a Collections Analyst!

We're working with a well-established distribution company that's adding a Collections Analyst to its credit team. This is a good fit for someone who likes working accounts, solving problems, and partnering closely with sales.

What you'll do

• Collect past due balances on assigned accounts and negotiate payment plans, keeping the sales team in the loop on accounts of concern
• Follow up daily on open CODs
• Handle calls and emails from branch staff and customers to take payments, answer billing questions, and resolve credit issues
• Reconcile accounting records with customers
• Review lien waivers for accurate legal language and tie them back to accounting records
• Work with sales and the Senior Credit Analyst on large projects to assess and reduce risk
• Issue demand letters on escalated accounts and decide when an account should go to outside collections
• Help branches work through disputes

What you bring

• Strong problem solving and sound judgment
• A customer-first approach and clear communication
• Comfort with high transaction volume, multiple priorities, and deadlines
• Close attention to detail and the ability to reconcile accounting records
• Basic negotiating skills
• Basic proficiency with Excel and Word
• A team-oriented working style