Medical Office Manager

Job Description

Job Description

Key Responsibilities

Daily Operations

• Manage day‐to‐day office workflow, including scheduling, check‐in/out, and patient flow.
• Maintain office policies, procedures.
• Coordinate with vendors, service providers, and facility maintenance.
• Oversee outpatient gastroenterology procedures.

Staff Leadership

• Supervise and support front‐office staff; assist with hiring, onboarding, and training.
• Create staff schedules and ensure adequate coverage.
• Promote a positive, team‐oriented work environment.

Billing & Financial Support

• Liaise with billing company to correct problematic claims as needed.
• Monitor collections of copays, balances and patient responsibilities.

Compliance & Quality

• Ensure adherence to HIPAA, OSHA, and payer‐specific regulations.
• Oversee accurate medical records and release‐of‐information requests.
• Support internal quality‐improvement initiatives.

Technology & Systems

• Manage EHR/EMR workflows, tickets and staff training.
• Troubleshoot basic system issues and coordinate with IT support.

Patient Experience

• Address escalated patient concerns with professionalism and empathy.
• Monitor satisfaction trends and implement service improvements.
• Ensure a clean, welcoming, and efficient office environment.