Pharmacy Operations Specialist V

Job Summary Role models a patient focus throughout one's work and guiding others on how to identify patient‑related issues, challenges, possible improvements, and championing action and change that directly impacts patient safety. Leads and orchestrates interdisciplinary teams to implement and evaluate pharmacotherapy safety practices and initiatives. Consults on the interpretation and interaction of current pharmacy policies, how they intersect with the current climate, and potential changes to regulations and legislation. Drives efforts to create, design, and help implement a strategic plan to support improvements to service, quality, people, affordability, and regulatory initiatives. Essential Responsibilities Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross‑functional stakeholders; listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self‑leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit; adapts to competing demands and new responsibilities; learns from change, challenges, and feedback; models team collaboration within and across teams. Conducts or oversees business‑specific projects by applying deep expertise in the subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high‑priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals; recognizes and capitalizes on improvement opportunities; evaluates recommendations; influences completion of project tasks by others. Plans for the effective development and implementation of patient care activities for pharmacy and healthcare professionals by guiding the usage of analytics and informatics to track prescription use data and support patient‑facing teams and professionals; closely collaborates with and engages in meetings and committees to gain support of front‑line operations; and role‑models a patient focus throughout one's work and guiding others on how to identify patient‑related issues, challenges, possible improvements and championing action and change that directly impacts patient safety. Supports a wide array of functions within operations and looks across the entire pharmacy landscape to ensure consistency and best practices by leading and orchestrating interdisciplinary teams to implement and evaluate pharmacotherapy safety practices and initiatives; identifying and overseeing pharmacy operations initiatives and programs that directly support the day‑to‑day functioning across pharmacies; orchestrating across relevant groups on the rollout, staffing, education, etc.; overseeing a broad set of operational needs (e.g., workflow management, policy management, systems improvement, etc.); ensuring and developing policy compliance standards; and identifying and creating recommendations regarding possible process or system improvements. Contributes to service, affordability, people, quality of care, and regulatory pharmacy goals by driving efforts to create, design, and help implement a strategic plan to support improvements to service, quality, people, affordability, and regulatory initiatives; evaluating data trends from and contributing to the creation of tools and dashboards to enable implementation of new programs and initiatives; interpreting and applying moderately complex new laws and rules from regulatory agencies and ensuring application into operations (e.g., FAQs to markets); building and socializing new tools to ensure awareness and use; influencing the strategic direction and evolution of an accountability dashboard to ensure rules are followed; and designing and contributing to the implementation of key affordability metrics in alignment with pharmacy operational goals. Serves as a subject matter expert for quality improvement processes and regulations within the assigned area by providing consultation on the interpretation and interaction of current policies, how they interact with the current climate, and potential changes to regulations and legislation; serving as a technical subject matter expert on committees; coordinating more impactful sub‑projects to drive improvement within various areas of specialty; leading large‑scale quality and safety related projects by developing, conducting, coordinating plans and activities, and regularly identifying quality improvements related to medication safety; independently reviewing innovative research and creating complex reports; anticipating issues and weighing practical and technical considerations in addressing issues and coordinating with the appropriate stakeholders to develop resolutions; guiding and mentoring other team members on proper usage of drug management; guiding members, patients and/or healthcare providers to understand appropriate use and application of prescribed medication; providing drug information to relevant healthcare providers; driving application of strategies to ensure achievement of member financial and therapeutic objectives; and analyzing, tracking, and reporting detailed member data to help assess plan outcomes. Knowledge, Skills and Abilities: Core Ambiguity/Uncertainty Management Attention to Detail Business Knowledge Communication Critical Thinking Cross‑Group Collaboration Decision Making Dependability Diversity, Equity, and Inclusion Support Drives Results Facilitation Skills Health Care Industry Influencing Others Integrity Learning Agility Organizational Savvy Problem Solving Short‑ and Long‑term Learning & Recall Teamwork Topic‑Specific Communication Knowledge, Skills and Abilities: Functional Confidentiality Health Care Compliance Service Focus Stakeholder Management Workplace Safety Awareness Minimum Qualifications Minimum three (3) years of experience in a leadership role with or without direct reports. Bachelor's degree in Pharmacy or a related field AND minimum seven (7) years of experience in pharmacy or a directly related field OR Bachelors degree in Pharmacy or a related field AND completion of a Post‑Graduate Year 1 (PGY1) residency at time of hire AND minimum five (5) years of experience in pharmacy or a directly related field OR Bachelors degree in Pharmacy or a related field AND completion of a Post‑Graduate Year 2 (PGY2) residency at time of hire AND minimum three (3) years of experience in pharmacy or a directly related field OR Minimum ten (10) experience in pharmacy or a directly related field. Pharmacy Technician License (Oregon) required at hire. Preferred Qualifications Three (3) years of experience in a leadership role of a large matrixed organization. Three (3) years of experience in project management. Primary Location: Oregon, Portland, Kaiser Permanente Building Scheduled Weekly Hours: 40 Shift: Variable Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 04:00 PM Job Schedule: Full‑time Job Type: Standard Worker Location: Flexible Employee Status: Regular Employee Group/Union Affiliation: NUE‑NW‑01|NUE|Non Union Employee Job Level: Individual Contributor Department: Kaiser Permanente Building - Pharm Admin - Operations - 1008 Pay Range: $66,900 - $86,570 / year Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location. Travel: Yes, 5 % of the Time Work Setting: Flexible Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status. #J-18808-Ljbffr Kaiser Permanente Northwest