Host/Hostess - Full Time

Job Description

Job Description

Hotel Name: M Social Sunnyvale
Location: Onsite – Sunnyvale, CA
Salary Range: $23.00 Hourly

At M Social Sunnyvale , we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart , M Social delivers a bold and vibrant hospitality experience.

As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role:

As our Host / Hostess , you will be one of the first points of connection for guests visiting Beast & Butterflies. You will create a warm and welcoming first impression, manage the flow of the restaurant, coordinate seating, and support the service team in delivering a seamless dining experience.

This role is ideal for someone who is personable, organized, confident, and genuinely enjoys connecting with people in a fast-paced, social environment.

Your Impact – Guest Experience

You will set the tone for the guest experience from the moment guests arrive. Through a warm welcome, thoughtful communication, and attentive service, you will help create an atmosphere that feels inviting, energetic, and distinctly M Social.

What You'll Be Doing

Guest Welcome & Experience

• Welcome guests with a warm, friendly, and engaging attitude
• Create a positive first and last impression for every guest
• Manage guest arrivals, seating, and departures in a professional manner
• Provide accurate information about the restaurant, menus, hours, and hotel amenities
• Answer guest questions and assist with special requests
• Anticipate guest needs and communicate relevant information to the service team
• Handle guest concerns professionally and involve management when appropriate

Reservations & Seating

• Manage reservations and waitlists accurately using the restaurant reservation system
• Maintain an organized and efficient seating plan
• Escort guests to their tables and provide menus as appropriate
• Communicate estimated wait times accurately
• Monitor table availability and coordinate seating with servers and management
• Balance guest preferences with restaurant capacity and service flow
• Communicate special occasions, VIP guests, allergies, and other relevant information to the service team

Restaurant Operations

• Maintain a clean, organized, and welcoming host stand and entrance area
• Ensure menus, reservation materials, and guest supplies are properly stocked
• Assist with opening, closing, and side-work duties
• Monitor the dining room and communicate operational needs to the appropriate team members
• Assist servers and other team members during busy periods as needed
• Support smooth guest flow throughout the restaurant

Team Collaboration

• Work closely with servers, bartenders, food runners, culinary staff, and management
• Communicate effectively regarding reservations, guest needs, table status, and service priorities
• Help maintain an organized and positive restaurant environment
• Support team members during high-volume service
• Contribute to a team-first culture where everyone works together to create an exceptional guest experience

Safety & Compliance

• Follow all food safety, sanitation, and health department regulations
• Follow company safety policies and procedures
• Maintain a clean and safe entrance and host stand
• Report spills, hazards, maintenance concerns, or other issues promptly
• Follow established procedures for guest information and reservation records

Requirements

• Passion for hospitality and creating memorable guest experiences
• Warm, friendly, and engaging personality
• Strong communication and interpersonal skills
• Professional appearance and positive attitude
• Excellent organizational and multitasking abilities
• Ability to remain calm and professional in a fast-paced environment
• Strong attention to detail
• Ability to work effectively as part of a team
• Flexibility to work evenings, weekends, holidays, and varying shifts

Technical / Role-Specific Requirements

• Previous host, hostess, server, restaurant, hotel, or customer service experience preferred
• Experience with restaurant reservation systems preferred
• Experience with POS systems is a plus
• Strong knowledge of basic restaurant operations and dining etiquette
• Ability to manage multiple guest requests and seating priorities simultaneously
• Food Handler Card required or ability to obtain upon hire, as applicable

Preferred Qualifications

• Previous hotel or lifestyle restaurant experience preferred
• Experience with OpenTable or similar reservation systems is a plus
• Previous experience in a high-volume restaurant environment
• Strong knowledge of local dining and hospitality offerings is beneficial
• Bilingual abilities are a plus

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift
• Ability to frequently move throughout the restaurant and lobby areas
• Ability to bend, reach, stoop, and move as needed during service
• Ability to safely carry menus, supplies, and other items
• Comfortable working in a fast-paced, high-volume, guest-facing environment

Education

• High school diploma or equivalent preferred
• Equivalent combination of education and relevant experience will be considered

Benefits

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.

Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.
If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.