IT Support

IT Support Technician

We are seeking a motivated and detail-oriented IT Support Technician to join our growing IT team. This role will support our internal employees and work closely with a small IT staff to maintain reliable, secure, and efficient technology operations across the organization.

The ideal candidate is customer-focused, organized, and eager to grow their IT skills in a fast-paced environment.

At Fosber America, your career is Outside the Box! Our machines produce corrugated board to create boxes, but the career potential within our company cannot be contained! Fosber is an organization that promotes from within and believes in developing our people - come grow with us.

Fosber offers a competitive benefit package with a choice of several different Medical plans, Dental, Vision, 401K with employer match, Flex Spending, wellness incentives, and more. We know that healthy and happy employees bring their best selves to work each day.

Key Responsibilities

Device & Asset Management

• Manage and maintain a fleet of company laptops (Windows)
• Oversee lifecycle management: provisioning, imaging, deployment, maintenance, and decommissioning
• Track and manage IT assets, ensuring accurate inventory records
• Coordinate hardware repairs, replacements, and upgrades

Mobile Device Management

• Administer and support a fleet of mobile devices (iOS)
• Enroll, configure, and manage devices using MDM solutions
• Troubleshoot connectivity, application, and device issues
• Assist with carrier support, plan changes, and device replacements

Help Desk & End-User Support

• Provide Tier 1 technical support to employees (in-person, email, phone)
• Troubleshoot hardware, software, network, and access issues
• Respond to and resolve help desk tickets in a timely manner
• Assist with onboarding and offboarding of employees (account setup, equipment distribution)

General IT Support Duties

• Support common business applications (Microsoft 365, email, collaboration tools, etc.)
• Assist with user account management (Active Directory, permissions, password resets)
• Help maintain printers, conference room technology, and office IT equipment
• Perform basic network troubleshooting (Wi-Fi, VPN, connectivity issues)
• Document procedures, solutions, and IT processes

Required Qualifications

• Associate's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 0–2 years of IT support or help desk experience
• Basic understanding of:
• Windows operating systems
• Mobile devices (iOS)
• Microsoft 365 or similar productivity suites
• Networking fundamentals (TCP/IP, Wi-Fi, VPN)
• Strong problem-solving and communication skills
• Ability to manage multiple tasks and prioritize effectively
• Customer-service mindset with a willingness to help others

Preferred Qualifications

• Experience with:
• Mobile Device Management (Intune)
• Ticketing systems (e.g., ServiceNow, Jira, Zendesk)
• Active Directory or Azure AD
• Industry certifications (CompTIA A+, Network+, or similar) are a plus

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Education:

• Bachelor's (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person