Front Desk Agent-Part Time 2nd shift

Front Office Agent

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities include answering inquiries from guests regarding restaurants, transportation, entertainment, etc., following all cash handling and credit policies, being aware of all rates, packages, and special promotions, and being familiar with all in-house groups. The role also involves being aware of closed out and restricted dates, obtaining all necessary information when taking room reservations, and following the rate-quoting scenario. Familiarity with hospitality terminology, knowledge of emergency procedures, and handling check-ins and checkouts in a friendly, efficient, and courteous manner are also required. Proper two-way radio etiquette, full comprehension and operation of the Front Desk computer system, and the ability to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner are essential. Additionally, the role includes completing a bucket check, room rate verification report, and housekeeping report, balancing and preparing individual paperwork for closing of shift according to hotel standards, maintaining and marketing promotions and guest programs, maintaining a clean work area, and assisting guests with safe deposit boxes.

Qualifications include college course work in a related field being helpful, experience in a hotel or a related field being preferred, a high school diploma or equivalent being required, computer experience being required, customer services experience being preferred, maintaining a warm and friendly demeanor at all times, effective communication both verbally and written with all levels of employees and guests, effective listening to, understanding, and clarifying concerns raised by employees and guests, the ability to multitask and prioritize departmental functions to meet deadlines, approaching all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner, maintaining regular attendance in compliance with Highgate Hotel Standards, maintaining high standards of personal appearance and grooming, complying with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations, maximizing efforts towards productivity, identifying problem areas and assisting in implementing solutions, being effective in handling problems, understanding and applying complex information from various sources to meet appropriate objectives, cross-training in other hotel-related areas, maintaining confidentiality of information, showing initiative, including anticipating guest or operational needs, and performing other duties as requested by management.