Shift Manager

Shift ManagerThe Shift Manager is responsible for leading daily restaurant operations during assigned shifts while ensuring outstanding customer service, food safety, operational excellence, and team performance. Shift Managers support the General Manager and Department Managers by coaching crew, maintaining McDonald's standards, driving results, and creating a positive work environment.The Shift Manager acts as the leader on duty and is responsible for ensuring the restaurant operates safely, efficiently, and profitably during their shift.Key ResponsibilitiesOperations ManagementLead and oversee daily restaurant operations during assigned shiftsEnsure fast, friendly, and accurate customer serviceMonitor labor, speed of service, food quality, and cleanliness goalsExecute opening, mid-shift, and closing procedures properlyMaintain operational standards in the kitchen, service, drive-thru, and lobbyHandle customer concerns professionally and resolve issues quicklyEnsure proper cash handling and drawer accountabilityTeam LeadershipSupervise and support crew members during shiftsDelegate tasks and position employees effectivelyCoach and motivate team members to achieve performance expectationsTrain new employees on McDonald's procedures and standardsPromote teamwork, accountability, and a positive work cultureCommunicate effectively with management and team membersFood Safety & ComplianceEnsure compliance with all McDonald's food safety and sanitation standardsMonitor product quality, holding times, and proper food handling proceduresMaintain cleanliness throughout the restaurant, including equipment and dining areasFollow all health department, labor, and safety regulationsEnsure team members follow uniform and appearance standardsPerformance & ResultsHelp achieve restaurant goals related to:LaborOEPEFood costCustomer satisfactionDrive-thru performanceSales growthAssist with inventory control and waste managementSupport restaurant readiness for visits and inspectionsQualificationsPrevious restaurant or leadership experience preferredStrong communication and leadership skillsAbility to work in a fast-paced environmentStrong problem-solving and decision-making abilitiesFlexible schedule including nights, weekends, and holidaysAbility to lift up to 25 pounds and stand for extended periodsBasic math and cash handling skillsHigh school diploma or equivalent preferredSkills & CompetenciesLeadershipTeamworkCustomer ServiceTime ManagementAccountabilityConflict ResolutionMultitaskingAttention to DetailPhysical RequirementsStanding for long periods of timeFrequent walking, bending, lifting, and reachingAbility to work in hot, cold, and fast-paced environmentsWork EnvironmentShift Managers work in a fast-paced restaurant environment and must be able to lead under pressure while maintaining professionalism and operational excellence.Equal Opportunity StatementMcDonald's is committed to providing equal employment opportunities and creating an inclusive environment for all employees.